Dell PowerConnect 3524 Details

Standard Support

Three-year limited warranty* supplemented with three years of Next Business Day part or unit advance exchange* hardware replacement 7-day/24-hour Telephone Technical Support for troubleshooting and diagnosis of Dell hardware 7-day/24-hour Online Support Services Lifetime firmware upgrades (available for download via support.dell.com)

Optional Support

Premier Enterprise Support Service Tiers

Gold Enterprise Services

Rapid, expert support services for critical systems. Includes:

4-Hour Same Day onsite response Service with advance exchange* hardware replacement. Engineer-to-Engineer Support with direct access to Dell's senior-level Gold Queue Technical Account Management Team for attentive support and escalation management Customer-Defined Call Priority so that you maintain control of your case On-Demand Engineer Dispatch for select Severity 1 incidents to quickly receive on-site service* Software Support Resolution Pack Web-Based Remote Troubleshooting to quickly mobilize experts

Silver Same Day Basic Response Services

Enhanced, prompt hardware and software support services. Includes:

4-Hour Same Day onsite response service with advance exchange* hardware replacement. 7x24 Remote Hardware Support by the Silver Queue Remote Software and Storage Support

Bronze NBD Basic Response Service

Basic hardware support services. Includes:

Next Business Day response On-Site Hardware Support Service.

Installation

Standard Installation Advanced Installation