|Mission Critical * - Perfect for server and storage environments where
avoiding unplanned downtime and reducing recovery time through priority
response are a must. The package includes priority 4-hour on-site** service
or optional 2-hour response with 6-hour hardware repair, Dell’s proven
Critical Situation process, and emergency dispatch.
||Data Management and Protection |
- Keep Your Hard Drive* helps you retain control of sensitive data
- Hard Drive Data Recovery provides unlimited attempts to recover data from a failed hard drive
- Certified Data Destruction wipes your hard drive clean and destroys data
|Enterprise-Wide Contract – Provides enhanced proactive capabilities
Proactive Maintenance - Maximizes the availability and stability of
your infrastructure proactively. The package includes a detailed system
assessment and implementation of driver or firmware updates and upgrades
for your server or storage systems.
- Designated Service Delivery Manager
- Performance benchmarking and custom reporting
- Planning and assessments
Remote Advisory Options - Provides telephone and Internet access to
technical expertise for specialized applications and solutions such as
Microsoft Exchange, Virtualization, and more.