Dell ProSupport - Designed to address the technology challenges you face today.
Dell ProSupport starts with the Dell ProSupport for IT service model designed for IT
professionals like you. Dell ProSupport for IT provides:
7x24 Direct access to Dell Expert Centers
Fast-track dispatch for Dell-certified technicians
Escalation management through Dell’s Global Command Centers
Next, Dell ProSupport Options align to the way you use technology – rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to help reduce the risk and complexity of managing your infrastructure.
SPEED OF RESPONSE
Mission Critical* - Perfect for server and storage environments where
avoiding unplanned downtime and reducing recovery time through priority
response are a must. The package includes priority 4-hour on-site** service
or optional 2-hour response with 6-hour hardware repair, Dell’s proven
Critical Situation process, and emergency dispatch.
Data Management and Protection
Keep Your Hard Drive* helps you retain control of sensitive data
Hard Drive Data Recovery provides unlimited attempts to recover data from a failed hard drive
Certified Data Destruction wipes your hard drive clean and destroys data
Proactive Maintenance - Maximizes the availability and stability of
your infrastructure proactively. The package includes a detailed system
assessment and implementation of driver or firmware updates and upgrades
for your server or storage systems.
Remote Advisory Options - Provides telephone and Internet access to
technical expertise for specialized applications and solutions such as
Microsoft Exchange, Virtualization, and more.
Basic Hardware Support
Ideal for non-essential application environments. This service offers business-hour, phone-based support* for hardware-only issues with Next Business Day On-Site Service* following completion of phone-based troubleshooting
Customization and Set-Up
Server Installation Services Go from factory to deployment with Dell server installation services. Our modular
suite of installation services allows you to customize the right package of services
needed to rapidly implement your new system.
Comprehensive Training Get the skills you need to keep pace in today's competitive IT environment with comprehensive training
and certification courses. Dell offers a vast array of instructor-led classes and online training courses in a
range of topics from server maintenance to in-depth technical overview of specific systems.