Veteran Care

"Fast action and an overarching commitment to customer service from the Dell team saved us a substantial amount of money, which the hospital has been able to apply toward healthcare for the country’s veterans."

- Scott Gibson, IT specialist, St. Louis VA Medical Center, U.S. Department of Veterans Affairs

The costs of dealing with an industry-wide epidemic of defective motherboard capacitors threatened to drain scarce dollars away from patient care at a busy VA hospital.

The Dell Customer Quality Management (CQM) team offered to replace the motherboards in the affected Dell computers at the hospital under a warranty extension program that Dell made available to its customers.

• Get IT Faster: Dell online PC tracking capability saved the IT team approximately 10 hours/month, enabling them to spend more time helping hospital staff
• Run IT Better: Dell CQM team helped save the hospital more than US$120,000 in parts replacement costs; Quick response by the Dell team helped keep the hospital’s desktop environment up and running to support patient care
• Grow IT Smarter: Dell helped the IT team avoid massive unbudgeted computer replacements