Codemasters Stays Ahead of the Game

“Our Dell service delivery manager understands our unique business needs. Whatever technical issues we experience, even if they have nothing to do with our Dell technology, the Dell ProSupport Enterprise-Wide Contract ensures that it is resolved to our satisfaction.”

- Stephen Brown, MMO service manager, Codemasters Online Gaming

As a service operator Codemasters Online must ensure that customers have constant access to its portfolio of online gaming services. At peak times the company needs a fully supported, reliable infrastructure. These areas are key to Codemasters ensuring high availability and high level performance is achieved, providing their customers with an exceptional in-game experience.

The company chose the Dell ProSupport for IT support service. With a dedicated service delivery manager, 24/7 support and access to an onsite engineer within four hours, the Dell ProSupport Enterprise Wide Contract service is a comprehensive package that delivers peace of mind.

• Get IT Faster: Onsite support available within four hours; Dell helpdesk provides telephone support within 20 seconds
• Run IT Better: Proactive support provides peace of mind; fully-supported infrastructure ensures improved employee productivity; 24/7 support ensures 100 per cent uptime and customer satisfaction; single point of contact builds a strong relationship; Enterprise-Wide Contract provides comprehensive assessment, reporting and ongoing recommendations