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December 2004
In early 2004, Dell's order management system "GO" was struggling to cope with an ever-increasing number of orders. Sales representatives were finding it difficult to respond to customer demand in a timely manner, and manual management of the system was resulting in increased instances of human error. To enable the system to scale out to better accommodate its current and future requirements, Dell decided to replace its existing platform with a clustered grid of Oracle/Linux servers. Dell and Oracle implemented the Oracle Database 10g® , running on DellTM PowerEdgeTM 6650 servers over a weekend, with no disruption to users. As a result of the implementation, sales staff can now process orders approximately five times more quickly, while the overall performance of the system has improved five fold. Built-in automated management in Oracle 10g helps ensure that human error is greatly reduced, and real-time fault tolerance helps ensure that the system is always accessible to its users. Not only has the system reduced costs but the new infrastructure helps Dell to be better placed to accommodate future growth.
