Putting a Plan in Place

“The city has a strong relationship with Dell, and including them on the task force was a logical decision because we have standardized on Dell equipment.”

- Peter Collins, chief information officer, City of Austin.

In addition to its normal workload of supporting the City of Austin’s increasing population, the city’s Communications and Technology Management department was suddenly tasked with providing technology resources for thousands of New Orleans evacuees relocated to Austin after Hurricane Katrina.

The department created a Technology Response Team consisting of volunteers, non-profit organizations, and technology vendors—including Dell—that can be called on immediately in the event of a disaster.

• Run IT Faster: City technology staff partnered with Dell to create a simplified, more reliable IT plan that will help better prepare them to handle an emergency.