Home Improvement

“Dell is a great partner because it provides excellent advice, backs us up technically, and helps us improve operations—saving hundreds of thousands of dollars in the process.”

- Tom Mendelboim, manager of network technologies, Black & Decker Hardware and Home Improvement division

A rapidly growing number of servers required extensive IT labor to deploy, monitor, and manage. The division’s global fleet of over 2,200 desktop and notebook computers was becoming increasingly difficult to manage.

The division utilized Microsoft^®  System Center Operations Manager 2007 with the Dell^TM  Management Pack for System Center Operations Manager 2007 to view and monitor Microsoft software and system status of Dell^TM  PowerEdge^TM  servers from one location. Microsoft^®  Systems Management Server (SMS) reliably targets delivery of updates for both software and hardware from the Microsoft^®  SMS console.

•Run IT Better: Use of System Center Operations Manager 2007 and SMS increased systems administrator productivity for deployments by 35 percent; SMS enabled IT staff to resolve 90 percent of service requests in a single call
• Grow IT Smarter: Server consolidation saved the division over US$800,000 in a three-year period and reduced the footprint of its server farm by 70 percent