Seeing Twice as Much

“Dell has helped simplify our procurement. It’s now easier to troubleshoot, update patches and get needed parts. We get very good one-on-one contact from Dell."

- Daniel Oberheim, distributed systems specialist supervisor, Office of Income Maintenance, Commonwealth of Pennsylvania Department of Public Welfare

Caseworkers at the Pennsylvania Department of Public Welfare, Office of Income Maintenance were running into efficiency and accuracy problems because their primary casework application monopolized screen real estate and was difficult to minimize to access other applications. Constantly paging between windows was impacting productivity and increasing the risk of data entry errors.

Dell Global Infrastructure Consulting Services installed two flat-panel LCD monitors for each of 7,182 caseworkers across more than 100 locations—as well as dual-display graphics cards—completing the entire installation in less than four months. The Department’s IT employees were given three monitors each.

• Get IT Faster: Installation in approximately half the time it would have taken without Dell services
• Run IT Better: Twofold increase in productivity for caseworkers; Threefold increase in productivity for IT staff; $84,000/yr. savings in electricity costs; Increased accuracy in data entry; Reduced eye strain for employees
• Grow IT Smarter: Simplified procurement and troubleshooting with one vendor point of contact