The Best of Both Worlds

“TechKnow is a win-win for our students and the district. Students gain practical workforce skills, and their schools benefit from valuable support they provide through the Help Desk.”

- Karolyn Gutierrez, director of technology programs, Austin Partners in Education

Due to budget constraints, AISD had a difficult time hiring enough technologists to cover all its schools’ help-desk needs in a timely manner. It also wanted to provide students with hands-on technology education to better prepare them for tomorrow’s workforce.

Using the Dell TechKnow curriculum, AISD was able to teach students practical, relevant technology skills while supplementing its first-response help desk staff to improve response time.

• Get IT Faster: More timely IT support services due to student training
• Grow IT Smarter: Students learn valuable technology and customer service skills