How Dell Does IT: Automating IT

“BMC is a global enterprise that truly understands the challenges we face. Because BMC has a global reach, we know we can count on the BMC team to help us or provide additional training whenever and wherever we need it.” - Takis Petropoulos, IT manager, Groups and Services, Dell, United States

Automate manual IT processes related to batch scheduling, change management, configuration management, alerting, regulatory compliance, and trouble-ticket resolution to simplify IT, cut costs, and focus on IT innovation.

To automate several operational tasks, the Dell IT group deployed BMC CONTROL-M for Distributed Systems and BMC BladeLogic Operations Manager, and is currently deploying BMC Atrium Orchestrator.

• Run IT Better: Consolidated job scheduling and job monitoring within a single dashboard; reduced the number of IT administrators needed for patch management up to 75 percent; accelerated trouble-ticket resolution by automating manual steps
• Grow IT Better: Created a scalable solution that will grow with the business, without requiring reengineering