How Dell Does IT: Trouble Tickets

“We have also fostered a close relationship with BMC—the BMC team listens to our product requests and suggestions, and they integrate solutions for our use cases into their tools. That’s a tremendous benefit for us, and it will benefit other enterprises as well.”

Streamline IT operations by improving capacity planning for virtualized servers and by reducing the number of application trouble tickets received by IT administrators.

With help from Dell Global Infrastructure Consulting Services and BMC Services, the Dell IT group deployed a collection of BMC^®  software products on Dell^TM  PowerEdge^TM  servers to improve capacity planning and reduce the number of trouble tickets.

• Run IT Better: Reduced the number of trouble tickets by four times; enabled Dell IT to identify the best server candidates for virtualization.
• Grow IT Better: Facilitated accurate capacity planning for virtualized environment.