Simplifying Printing

“The Dell printers are of such high quality and Dell is so responsive with service that I don’t hear a peep from our customers about printers anymore.”

- Rick Casteel, VP of IT, Upper Chesapeake Health, United States

Upper Chesapeake Health needed to upgrade and simplify its aged fleet of printers with a solution that included responsive service and cost-effective supplies for improved printer availability and lower cost per page.

The healthcare system chose Dell to replace all HP printers and provide next-day service with replacement machines when necessary and supplies from Dell partners without a variable, monthly five-figure bill.

• Run IT Better: Five-figure savings per month due to discontinuation of third party maintenance service; eliminated printer downtime with proactive replacement of toner and other consumables; reliable next-day service, with replacement machines when necessary with Dell ProSupport for IT
• Grow IT Smarter: Lower administrative overhead and procurement costs with single vendor; lower cost model for printers, service and supplies