Dell announced today that additional information was received regarding affected battery packs containing cells manufactured by Sony, which has led to an increase in the number of recalled batteries from 4.1 million units to approximately 4.2 million units.
To ensure that all potentially affected batteries are identified and returned to Dell, the company is requesting that customers recheck their batteries if they have not ordered or received a replacement battery. To determine whether their batteries are affected, customers should go to Dell’s Web site at www.dellbatteryprogram.com. Customers can also write to: Dell Inc., Attn: Battery Recall, 9701 Metric Blvd., Austin, Texas 78758.
Dell began shipping replacement batteries to customers on the first day of the recall (Aug. 15). Since the announcement, Dell has received almost 200 million hits to its Web site, www.dellbatteryprogram.com.
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Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services they trust and value. Uniquely enabled by its direct business model,
Dell sells more systems globally than any computer company, placing it No. 25 on the Fortune 500.
Company revenue for the past four quarters was $57.4 billion. For more information, visit www.dell.com. To get Dell news direct, visit www.dell.com/RSS.
