CompleteCareTM Accidental Damage Service offers the support needed when accidents happen to your Dell systems and includes the following benefits:
- Offers wide scope of accident protection
- Simplifies replacement of damaged equipment
- Provides peace of mind for those on the go
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| How To Purchase | For a new system, order online or through your Dell Sales Representative, or call us to upgrade/extend your support on a previously purchased system: 800-926-6292. |
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CompleteCare Accidental Damage Service covers repair and replacement for various accidental damage, not covered under limited warranty*, including spills, drops, surges, and breakage to select systems or peripherals.*
| To help protect you against loss, Dell offers LoJack® for Laptops theft protection* from Computrace® . LoJack® for Laptops is a theft-protection service that can track, locate and recover stolen laptops. If your laptop is ever stolen, simply alert LoJack’s monitoring center and a recovery team can work with the local law enforcement to recover it. |  |  |
Examples of some of the un-intentional damage that are covered are:
| Cause of Failure | Resolution Description |
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| Liquid spilled on or in unit | Repaired or unit replaced* |
| Drops, falls, and other collisions | Repaired or unit replaced |
| Electrical surge | Repaired or unit replaced |
| Damaged or broken LCD due to a drop or fall | Repaired |
| Accidental breakage (multiple pieces) | Repaired or unit replaced |
| Stolen unit | Tracking, locating and recovering
your stolen laptop is included with
the purchase of LoJack theft protection. |
Damage caused by intentional acts, fire, theft or loss, is not covered under CompleteCare Accidental Damage Service*. Some examples of damage that would NOT be covered are:
| Cause of Failure | Resolution Description |
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| Damaged in a fire | Not covered — insurance coverage |
| Intentional damage (hammer marks) | Not covered — user responsible |
| Normal wear (does not affect system performance) | Not covered |
| Consumables (batteries, bulbs) | Not covered |
