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Dell's Enterprise Command Centers (ECC) located in the United States, China, Ireland, Japan and Malaysia help meet your critical IT needs with prompt, comprehensive resolutions to solve your complex problems. Based on the crisis management best practices of crisis centers such as 911, the ECC uses industry-leading, real-time technologies to speed problem resolution, efficiently route spare parts and direct expert technicians to your site. Even during a natural disaster, the experts in the ECC have the tools to do what is necessary to get your critical systems up and running, and keep them there. Some of these tools include:
- Live news and weather feeds to identify, proactively, national problems that might cause customer service delays
- Mapping programs that may be used during a natural disaster, power outage or virus attack to efficiently mobilize and route emergency resources
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- Real-time tracking for management of incidents, technicians and service parts
- Critical situation procedures for analyzing and recommending solutions during major crises
- Critical management teams that includes Dell experts and experts from partners such as Microsoft® , Oracle® , VERITAS® and EMC
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Access to the ECC is available to customers who have
Platinum Plus Enterprise Support
Gold Enterprise Support, andSilver Enterprise Support.
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