As a natural follow-on to the Dell factory build-to-order model, on-site installation of your complete Dell system is highly recommended. Our modular suite of installation services allows you to customize the right package of services needed to rapidly implement your new system. We offer on-site installation of all PowerEdge components, PowerVaultTM storage systems, PowerEdge clusters, and Dell PowerEdge racks. By allowing Dell to provide installation, you can reduce the time required to get your system up and running, while making more efficient use of the time of your employees.
| How To Purchase | Available online or through your Dell Sales Representative when you purchase a new PowerEdgeTM server. |
 |
Server and Rack Installation
Server Installation includes quality inspections, system configuration, testing,
and mounting of the Dell server into a previously-assembled, Dell-supported rack. We also offer on-site installation
of Microsoft® Windows 2003® Server/Advanced Server, Microsoft® Windows NT® , Microsoft® Windows Small Business Server 2003 or Novell® NetWare® as part
of Server & NOS installation or as a post-server installation option.
For those customers not requiring the extensive features of "Server Installation", we offer Basic Server Set-up services that include external
quality inspection, basic installation, and mounting of your new PowerEdge or PowerApp into a previously-assembled, Dell-supported rack.
Rack Installation includes on-site quality inspection and assembly of the various Dell rack hardware
(stabilizer bracing, pre-configured side rails and levelling screws). Also included are the positioning of Power Distribution Units, UPS, switch boxes, monitor, mouse and keyboard into the rack.
Dell Server Installation - Feature Comparison
| Installation Options | | | | |
|
| Key Features | Server & NOS Installation | Server Installation | Basic Server Set-up | Rack Mounting | Rack Installation |
| Unpack product & remove packaging to customer-designated area within the building | X | X | X | X | X |
| Conduct external quality inspection | X | X | X | X | X |
| Conduct internal quality inspection | X | X | | | |
| Connect server into existing network | X | X | X | | |
| Connect peripherals (monitor, mouse, keyboard) to server | X | X | X | | |
| Verify factory-installed NOS (Network Operating System) | | X | X | | |
| Install NOS on-site | X | | | | |
| Set-up print queue | X | X | | | |
| Establish 5 user logins (server & clients) | X | X | | | |
| Run hardware diagnostics | X | X | | | |
| Mount server into Dell-supported rack | X | X | X | X | |
| Install Dell rack | | | | | X |
| Mount peripherals (monitor, mouse, keyboard, UPS, PDU) into rack | | | | | X |
Cluster Installation
Dell offers cluster installation services for both our fibre channel and SCSI cluster implementations. The cluster services include on-site installation and fail-over testing of the appropriate cluster software and hardware.
PowerEdge Upgrades
Dell offers a comprehensive family of PowerEdge upgrade services that provide on-site installation of controllers, processors, tape backup units, hard drives, and memory. To help ensure your PowerEdge system will continue to serve your needs as your processing requirements grow, we also sell system upgrade kits for selected Dell PowerEdge models and can install them on a custom basis.
Installation Coordination
- Prior to scheduling installations for complex systems (Fibre Channel storage or clustering), installation planning information must be documented by Dell in the "Pre-Site Configuration Survey", with input from the appropriate customer representative(s).
- At the time of purchase of an installation service, the Dell Sales Representative will need to verify your "ship to" information. Please be prepared to provide the name, phone number and email address of the person within your organization with whom we can coordinate the installation. This will help to make sure that your installation proceeds with increased efficiency.
- Installations will be done during the hours of local customer time 8:00 am to 6:00 pm, Monday through Friday, excluding holidays. (After-hours and weekend installation is available on a custom basis.)
- Within 24 hours of your Dell product shipping, Dell will attempt to contact you to confirm the contact information and review the specifics of the installation service. Once contact has been made, the installer will be notified.
- The installer will initiate contact with you within 24 hours to schedule the installation.
- Our goal is for the installer to arrive at your site within 5 to 10 days (servers and storage) from the date they receive notification.
- Multi-product orders will be scheduled based on the shipment date of the last product shipped to ensure a fully integrated on-site installation of your new system.
|
Customer Responsibilities and Notes
- The customer must place the Dell products in the immediate area in which the products are to be installed.
- The area in which the server is to be installed must be sufficiently large, well-lit, and properly ventilated to accommodate the server and its installation.
- The customer must ensure that the required power outlets have been installed and other environmental/technical prerequisites specified in Dell's Site Checklist have been met.
- If the system to be installed will be connected to your network, you must provide the installers with the necessary network configuration (i.e., TCP/IP address) when they arrive onsite.
- If the installation is for complex systems (clusters or storage), this information must be provided in advance as part of the "Pre-Site Configuration" Survey
- Services include removal of packaging to a customer-designated area within the building that the installation takes place, or the customer must arrange for the removal.
- These services do not include installation of products nor application activity not specifically mentioned.
- Prior to the delivery of any upgrade services, the customer must take normal precautions to backup systems to safeguard against any accidental loss of data. Dell will have no liability for loss of data or computer programs.
- Please ensure that you have carefully review the Customer Responsibilities specified in the Statements of Work for the installation services you have purchased.
|
Why Dell Installation Services?
- Minimizing start-up time for the new Dell system with a consistent, proven installation process
- Helping to prevent potential problems through quality inspections
- Enabling you to focus key internal resources on more strategic projects
- Helping to lower Total Cost of Ownership by eliminating or reducing your investment in training, travel, installation scheduling, and the actual system installation
|
Customer Escalation Procedures
If at any time during the installation process you have questions or concerns, please contact your Dell Sales Representative or Dell Tech Support at 1-800-234-1490 for PAI accounts, 1-800-822-8965 for Relationship accounts, and 1-800-624-9896 for HSB accounts. You should have your original sales order number available and/or your system Service Tag Serial # (the 5-7 digit alphanumeric #).
