Dell Service Contracts

Dell Global Services

	Services Overview
	Support Services
	Dell ProSupport
	Protection Services
	Installation Services
	Managed Services for Small Business

The services set forth in the following Service Descriptions are provided pursuant to the terms and conditions of the applicable master agreement(s) below:

Customer Master Services Agreement

This agreement applies to direct purchasers of Dell services and end-users who purchase Dell services through a reseller.

Terms & Conditions of Sale for Persons or Entities Purchasing to Resell
This agreement applies to resellers, service providers and PartnerDirect registered or certified partners.

Additional Resources:

Dell Services License Agreement & Acceptable Use Policy (AUP)
This agreement applies to all usage of Dell hosted and software-enabled services.

Limited Hardware Warranty & Return Policy
This limited hardware warranty applies to Dell-branded hardware products, including Dell-branded peripheral products.

Core Service Models
Basic Hardware Service
Dell ProSupport for End-Users
Dell ProSupport for IT

Service Options

Support Service Options
Dell ProSupport Enterprise-Wide Contract
Proactive Maintenance
Remote Advisory Services
Dell Pay As You Need Services

Specialized Onsite Services
Dell ProSupport Onsite Diagnosis
On-site Service Delivery Manager
On-site Service Escalation Manager (also known as Technical Account Manager)

Asset Protection Options
CompleteCare Accidental Damage Service Agreement (for business customers)
Extended Battery Service
Dell ProSupport Laptop Tracking & Recovery and Remote Data Delete

Data Protection Options
Keep Your Hard Drive
Dell ProSupport Hard Drive Data Recovery
Dell ProSupport Certified Data Destruction

Miscellaneous
Dell EqualLogic Service Partnership Agreement