Dell ProSupport Service Model |
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 | Dell ProSupport
Designed for businesses with limited or no dedicated IT staff. Employees receive 24x7 direct break-fix hardware support plus “how-to” support on popular software applications such as Norton AntiVirus, Microsoft Office, Microsoft Small Business Server, Intuit QuickBooks, Adobe Photoshop and Adobe Acrobat. |
| ProSupport for IT
Designed to provide tech-to-tech support for IT Professionals, Database Administrators and internal Service Desks or helpdesks. Fast-Track Dispatch allows Dell-certified technicians to bypass basic troubleshooting, and also access Dell Expert Centers when needed. |
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|  | | | Dell ProSupport Options Available |
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| Mission Critical
Perfect for server and storage environments where avoiding unplanned downtime and reducing recovery time through priority response are a must. |
| Same-Day Response
After phone-based troubleshooting, provides a Dell-trained technician onsite within 4 hours of problem determination, depending on location*. |
| Proactive Maintenance
Maximizes the availability and stability of your infrastructure proactively.The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems. |
| Specialized Onsite Options
Allows you to augment your daily IT management or tap into specific technical expertise for critical projects when needed. |
| Remote Advisory Options
Provides telephone access to technical expertise for specialized applications and solutions such as Microsoft Exchange, Virtualization, and more. |
Asset Management and Protection Data Management and Protection | Remote Data Delete
Can remotely delete data if your system goes missing due to loss or theft. |
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