Your IT staff faces a range of challenges as the first line of engagement for all of your employees. Some incidents require expert level tech-to-tech support to quickly diagnose and resolve the problem, while others just need the fastest possible parts dispatch without your internal resources getting bogged down repeating basic troubleshooting processes they’ve already completed.
With Dell ProSupport for IT, you are treated like the expert you are – allowing you to satisfy the needs of your internal customers while also freeing up your time to focus on strategic IT projects.
Dell ProSupport for IT provides:
Ability to fast-track dispatch parts and labor, bypassing basic troubleshooting (certification required)
7x24 direct access to Dell Expert Centers
Access to Dell IT professional training and certification
Single point-of-contact escalation management with customer-defined severity levels
Global Command Centers to manage critical situations, monitor all mission-critical onsite dispatches, and provide proactive crisis management coordination and communication during events like natural disasters.
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