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In a networked environment when dealing with mission critical systems, reducing recovery time from days to hours is a must.
Dell’s Mission Critical option supports you through:
2- or 4-hour onsite service* to get you back up and running fast
Proven critical situation processes with ongoing, scheduled situation updates to keep you informed every step of the way
Emergency dispatch, which provides simultaneous phone and onsite troubleshooting for customer-defined Severity 1 situations
Storage fault monitoring to help you maximize uptime by identifying and correcting potential issues before they occur
Problem replication in Dell’s simulation labs (as needed)
Expedited production of new systems or availability of loaner systems to help you restore core operations in the event of a natural disaster
*Available on Dell Optiplex, Dell Precision, Dell PowerEdge, Dell PowerVault, Dell/EMC arrays and select Dell EqualLogic products. The Mission Critical service option is not available at this time on the Dell Energy Smart PowerEdge systems.
Next Steps
Contact your Dell Sales Representative or call 1-800-WWW-DELL
*Based on an internal study of Sev1 resolution time for Dell customers using Mission Critical support Platinum Plus compared to other service levels. August 2007.
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