Dell ProSupport Options

Dell ProSupport Options are designed to support the specific needs that come with mobile, mission critical, or other unique environments.

Combine the Dell ProSupport Options below with your Dell ProSupport Service Model for a support solution that is designed specifically for your environment.

Speed of Response

Mission Critical Perfect for server and storage environments where avoiding unplanned downtime and reducing recovery time through priority response are a must.

Same-Day Response After phone-based troubleshooting, provides a Dell-trained technician onsite within 4 hours of problem determination.

Specialized Onsite Options Allows you to augment your daily IT management or tap into specific technical expertise for critical projects when needed.

Asset Management and Protection

Accidental Damage Protection* Repairs or replaces accidentally damaged notebooks resulting from drops, spills, surges or breakage.

Laptop Tracking & Recovery Tracks your system in event of loss or theft

Extended Battery Service Covers an optional replacement battery during a system’s 3-year limited warranty period.

Data Management and Protection

Keep Your Hard Drive Enables you to control your sensitive data by retaining your hard drive

Remote Data Delete Can remotely delete data if your system goes missing due to loss or theft

Hard Drive Data Recovery Provides attempts to recover data from a failed hard drive

Certified Data Destruction Wipes your hard drive clean and destroys data

Proactive

Proactive Maintenance Maximizes the availability and stability of your infrastructure proactively. The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems.

Remote Advisory Options Provides telephone access to technical expertise for specialized applications and solutions such as Microsoft Exchange, Virtualization, and more.