Rethink Services with Dell ProSupport

Rethink Services with Dell ProSupport

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The Right Approach

Dell’s new approach to support services is being recognized by analysts, the industry, and most importantly, our customers.
ProSupport Launch Shows Dell is Serious About "Simplify IT" - Enterprise Strategy Group ( 179KB)
Customer testimonials

The Right Design

Dell ProSupport is designed with you in mind. Learn how we’ve developed our new support services portfolio around customer feedback.
Dell ProSupport Blog
Podcast: Beyond "one-size-fits-all" support: A new model
Podcast: Should you move to ProSupport?
Video: Dell ProSupport Overview
Video: Designing Your Dell ProSupport

The Right Tools

Learn about the features that make Dell ProSupport stand out.

Global Command Centers
Podcast
Video
Weather vlog

Dell Fast-Track Dispatch
End-User "How-to" Support
Video: ProSupport Mobility Services

Excellence in Dell Global Services

2007 ComputerWorld Customer Care Award 3
2005 and 2007 SSPA Star Award for Service Excellence in Mission Critical Support 4
2006 Computer Shopper Award for Best Service and Support 5
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3 ComputerWorld Malaysia, July 2007

4 Sited in the October 9th, 2007 Dell Press Release titled "DELL WINS SSPA STAR AWARD FOR SERVICE EXCELLENCE"

5 21st Annual Shoppers' Choice Awards, Computer Shopper magazine, January 2007

1 Based on an August 2007 internal study of Severity 1 resolution time for Dell customers upgrading to Platinum Plus Enterprise Support from lower Dell service levels.

2 Based on an August 2007 internal study of Dell customers upgrading to Platinum Plus Enterprise Support from lower Dell service levels.

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