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Dell ProSupport for IT , which features:
- 7 x 24 access to Dell Expert Center
- Fast-Track Dispatch so you can bypass basic troubleshooting
- Escalation Management through Dell Global Command Centers
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Specialized Onsite Options
- Onsite Parts Management helps eliminate downtime by having parts at your fingertips
- Onsite Personnel augments your IT staff
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Asset Management and Protection
- Accidental Damage repairs or replaces accidentally damaged system
- Laptop Tracking & Recovery tracks lost or stolen systems
- Extended Battery Service covers an optional replacement battery during a system’s 3-year limited warranty period
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Data Management and Protection
- Keep your hard drive* helps retain control of sensitive data
- Remote Data Delete can remotely delete data if your system goes missing due to loss or theft
- Hard Drive Data Recovery provides attempts to recover data from a failed hard drive
- Certified Data Destruction wipes your hard drive clean and destroys data
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Enterprise-Wide Contract provides enhanced proactive capabilities through:
- Designated Service Delivery Manager
- Performance benchmarking and custom reporting
- Planning and assessments
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