Dell Crisis Management & Alerting Services

During a crisis or emergency, normal lines of communication often fail when they are needed most. If you can’t communicate, you can’t protect your employees or run your business. Dell Crisis Management & Alerting uses all available communication channels to find people, deliver messages and collect information during crisis events.

Reach anyone, virtually anywhere during a crisis Enable collaboration with web-based tools Provide an intelligent, standby voice communications network

Dell Emergency Notification   Quickly reach tens of thousands via all available commercial communication channels with this true enterprise-class solution. Dell Emergency Notification empowers your organization to contact, organize and manage through a crisis. It’s available and ready when your systems aren’t.   Two-way message delivery and escalation – Distribute, poll and gather information via 2-way SMS, email, pagers, BlackBerry®  devices, telephones, cell phones, etc., using granular escalation rules. Multiple inbound lines – Call in from any location for personal notifications, log responses, or for administrative access. Real-time auditing and reporting – Monitor pending and sent notification status to provide response effectiveness measurements.

Dell Incident Collaboration Center   A centralized web portal to manage through a crisis, the Dell Incident Collaboration Center provides the tools to collect and distribute information, manage tasks, implement recovery plans and facilitate decision-making. This is available as an optional service for Dell Emergency Notification customers.   Unified collaboration center – Coordinate DR teams, executives and employees from a resilient, Web-based portal. Formal task management – Post and track checklists for teams with permission-based views. Collaboration incident logs – Logs real-time status and task information to keep all constituents up to date. Secure document sharing – Share critical documents via a password protected document library.

Dell Voice Communications Continuity   An intelligent, standby phone network designed to restore voice communications within minutes of both routine and crisis event-based outages.   Preserve inbound call capabilities – Help ensure your employees and customers can contact you during telephony outages. Survivable, intelligent voice network – Intelligent routing around regional outages without the need for redundant hardware. Dynamically reroute calls to any device – Users can define forwarding rules in real-time. Incoming calls can be delivered to virtually any location and any telephony-enabled device.