Tested and Validated Configurations
Dell has engineers dedicated to testing and validating Oracle on particular hardware and software stacks known as "Tested and Validated Configurations". Oracle Database 10g configuration is strongly recommended due to the business-critical importance of database solutions.
Oracle Database 10g Validated Configurations
Support Agreements
Dell maintains a "Cooperative Support Agreement" and "Joint Escalation Team" with Oracle® . When our customers also have an Oracle Service Agreement, these agreements with Oracle allow Dell technicians to open and escalate issues within Oracle. We recommend that customers have service contracts with both Dell and Oracle.
Supported Configurations
Dell supports its hardware and, for customers who purchase Platinum or Gold Enterprise Support, Dell will provide operating system (OS) support and issue escalation for the customer to the independent software vendor that provided the OS. For Oracle customers who buy service agreements with Oracle and have not purchased a "Dell validated" configuration, Dell technicians can provide best effort support and can help the customer make initial contact with Oracle.
