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Frequently Asked Questions

Frequently Asked Questions

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What do I do if I have a fraudulent charge on my Dell Business Credit account? If you believe someone has used your personal information to obtain financing that is serviced by DFS, please report the identity theft and submit an ID theft claim to protect yourself and inform DFS of the issue. To view the status of your case, please visit: http://dell.com/fact

How can I obtain my account number for my Dell Business Credit account? Your 19-digit Account number can be found on your monthly statement or by logging into your online account at dfs.dell.com.

How can I obtain/reset my pin number for my Dell Business Credit account? To reset your PIN, login to your online account at dfs.dell.com. Need additional help? Call Dell Financial Services at 1-800-413-3355, ext. 7280875

How do I change my order? You should contact your Dell Inc. Sales Representative at the number listed on your contract to make any changes to your pending order.

When is my first payment due? Your first payment is due approximately 30 days after your entire order is shipped. If you have signed up for the AutoPay Plan, your first payment will be automatically deducted from your banking account, unless you have been notified otherwise. You will not receive an invoice with the AutoPay Plan.

Where do I send monthly payments when I pay by check?
Mail payment to:

Dell Business Credit Payment Processing Center
PO BOX 5275
Carol Stream, IL 60197-5275

Make the check payable to : DELL BUSINESS CREDIT
- Include the 19 digit account number on the check or money order
- Fill in the 'Amount Enclosed' on the payment coupon for accurate posting
- Ensure the 'Amount Enclosed' written on payment coupon equals the check amount
- Enclose the payment coupon with the check in the return envelope
- Please DO NOT staple, paper clip, fold or tape contents
- Allow 5 business days for USPS to deliver the check payment to the payment address
- Payments received by 5 PM local time will be credited the same day
- Allow 2 to 3 business days for payment to appear on your Dell Business Credit account

Note: To ensure payments post accurately and timely, please DO NOT combine a Dell Business Credit payment with a Lease, Dell Preferred Account, Dell Marketing or any other payment.

Can I make a payment online? Online bill payment is offered for Dell Business Credit (DBC) and Dell Business Lease. To learn more about DBC online bill pay, click here. To learn more about Dell Business Lease online bill pay, click here.

What is a PPT Fee? Many states require property taxes be paid based on the value of the equipment, so that you can avoid the administrative work of these property taxes, we have elected to pay them directly to the taxing entity. The business costs of this service is the Personal Property Tax Fee and it is based on the estimated tax liability of the particular location of your equipment. This is a service so you may incur a sales and usage tax on the value of this service.

How do we change the business name on the lease contract? If the company name has changed, please submit the reason for the request and all supporting legal documentation such as the Amended Articles of Incorporation. Please fax your information to DFS Correspondence at 512-723-6082.

How do I return equipment if I'm not satisfied? Dell offers the Dell Return Policy. To initiate the process, you will need to contact Dell Inc. Customer Service at (800) 624-9897. They will inform you of the steps you should take to return the equipment. Once your equipment is received at Dell and the credit is transferred to DFS, we will credit your lease account and adjust your monthly payment accordingly or terminate your account. A letter will then be sent to verify that the return has been completed and your account has been adjusted. Please note that this process can take up to three weeks to reach completion.

Where can I contact DFS Customer Service? If you need further assistance or have additional questions, please contact us here.



ABOVE PRICES INCLUDE ANY APPLICABLE DISCOUNTS. All systems refurbished. Supplies limited to stock on hand. Offers subject to change, not combinable with all other offers. Taxes, shipping, handling and other fees apply. Purchase limit of 5 systems/customer/week. For Dell Outlet U.S. purchases only. Dell reserves right to cancel orders arising from pricing or other errors.

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