How do I change my order? You should contact your Dell Inc. Sales Representative at the number listed on your contract to make any changes to your pending order.
When is my first payment due? Your first payment is due approximately 30 days after your entire order is shipped. If you have signed up for the AutoPay Plan, your first payment will be automatically deducted from your banking account, unless you have been notified otherwise. You will not receive an invoice with the AutoPay Plan.
Where do I send monthly payments when I pay by check? Avoid the hassles of writing a check and sign-up for our AutoPay Plan. If you do pay by check, make it payable to DFS Acceptance. Please forward all payments to:
DFS Acceptance Payment Processing Center
PO Box 5292
Carol Stream, IL 60197-5292
Please be sure to note your invoice number on your check and allow two to three days to process your payment. To avoid delaying your order, please do not send your contract documents to this address.
Can I make a payment online? Online bill payment is offered for Dell Business Credit (DBC) and QuickLease. To learn more about DBC online bill pay, click here. To learn more about QuickLease online bill pay, click here.
What is a PPT Fee? Many states require property taxes be paid based on the value of the equipment, so that you can avoid the administrative work of these property taxes, we have elected to pay them directly to the taxing entity. The business costs of this service is the Personal Property Tax Fee and it is based on the estimated tax liability of the particular location of your equipment. This is a service so you may incur a sales and usage tax on the value of this service.
How do we change the business name on the lease contract? If the company name has changed, please submit the reason for the request and all supporting legal documentation such as the Amended Articles of Incorporation. Please fax your information to DFS Correspondence at 512-723-6082.
How do I return equipment if I'm not satisfied? Dell offers the Dell Return Policy. To initiate the process, you will need to contact Dell Inc. Customer Service at (800) 624-9897. They will inform you of the steps you should take to return the equipment. Once your equipment is received at Dell and the credit is transferred to DFS, we will credit your lease account and adjust your monthly payment accordingly or terminate your account. A letter will then be sent to verify that the return has been completed and your account has been adjusted. Please note that this process can take up to three weeks to reach completion.
Where can I contact DFS Customer Service? If you need further assistance or have additional questions, please contact us here.
