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Service Plans

Service Plans

Frequenty Asked Questions
Got a questions?
We’ve taken some of the most frequently asked questions about our services and posted answers below for your convenience.
QDoes my Dell computer come with a Dell manufacturing warranty?
QI don’t want to spend the money now so is it possible to buy a Dell extended Limited Hardware Warranty and Service Plan later?
QWhat if I need additional support such as computer setup, usage, internet configuration, software, home networking, data transfer & back-up, how-to, education, e-mail setup, and operating system installation?
QDoes this coverage extend to the peripherals in my home such as my printer, internet router, etc.?
QWhat does remote diagnosis mean?
QI’m confused by the term "Repair Services"? What does this mean and how exactly does this work?
QWhat about nights, weekends & holidays?
QWhat if my Dell product is out of warranty? Am I still able to have the product serviced by Dell?
QWhat if I need technical support while I am traveling internationally?

QDoes my Dell computer come with a Dell manufacturing warranty?
AYes, every Dell computer comes with Dell's 12-month manufacturer limited hardware warranty coverage. For notebooks and netbooks, Dell provides 10-14 day mail-in repair service after remote diagnosis. Please select one of Dell's Service Plans in order to obtain In-home repair service after remote diagnosis. This limited hardware warranty covers defects in materials and workmanship in your Dell-branded hardware products. Your limited hardware warranty covers all of the component parts on your system, including but not limited to the motherboard, hard drive, LCD display, optical drive, graphics card, processor, touch pad, power supply and fan assemblies. For more information about what is covered under your hardware limited warranty, please go to www.dell.com/warranty.

QI don’t want to spend the money now so is it possible to buy a Dell extended Limited Hardware Warranty and Service Plan later?
AYes, you may upgrade or extend your Dell Service Plan at a later day but you must do so prior to the expiration of your Limited Hardware Warranty. Dell recommends upgrading now in order to take advantage of the lower prices offered at the time you purchase a new system.

QWhat if I need additional support such as computer setup, usage, internet configuration, software, home networking, data transfer & back-up, how-to, education, e-mail setup, and operating system installation?
AFree self help assistance is available 24/7 at www.support.dell.com. Dell continuously works to improve its website. In case you require additional assistance solving any of the issues mentioned above, Dell has highly capable professionals ready to assist you for a fee. Additional information on Dell’s fee based support services is available at http://www.solutionstation.com.

QDoes this coverage extend to the peripherals in my home such as my printer, internet router, etc.?
ADell’s limited hardware warranty, service and support extend only to Dell-branded peripherals. Dell’s service plans do not extend to protect the hardware and setup of 3rd party peripherals. Dell’s remote diagnosis professionals will assist you to validate whether your computer’s internal components are working and are enabled to connect to your printer, internet router, etc.

QWhat does remote diagnosis mean?
ARemote Diagnosis is a determination of the cause of your issue by an online/phone technician and may involve customer access to inside of system and multiple or extended sessions. If the issue is covered by the Limited Hardware Warranty and not resolved remotely, depending on the Service Plan in effect, either a dispatch to a Dell depot facility will be arranged for your system or a technician and/or part will be dispatched to your home or office, usually in 1 or 2 business days following completion of Remote Diagnosis. Availability varies. Other conditions apply. For complete details about your service plan, visit www.dell.com/servicecontracts.

QI’m confused by the term "Repair Services"? What does this mean and how exactly does this work?
AIf Dell determines one of your computer components needs repair, then “Repair Services” refers to the manner in which your computer will be fixed. For easy repairs that you can do on your own, Dell will simply send the part to you by mail and you will be required to return the defective part to us in the included return packaging within ten (10) days of your receipt of the replacement part.. For complex repairs, Dell will either repair your computer at a depot facility or in your home / office. If you have the 10-14 Day Mail-In Service After Remote Diagnosis option, then Dell will send you the materials & postage necessary for you to box your system and send it to one of Dell’s depot repair facilities. If you have selected any of our service plans, then Dell will send the repair part directly to a field technician. The field technician will then call you to arrange an appointment for your in-home / office repair. Before you ship any product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. Dell is not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

QWhat about nights, weekends & holidays?
ADell’s remote diagnosis professionals are generally available by phone 24 hours a day, 7 days a week, including regularly observed holidays. Visits from a field technician for any required in-home / office repairs are available Monday through Friday, 8:00 AM to 5:00 PM, local time excluding regularly observed holidays.

QWhat if my Dell product is out of warranty? Am I still able to have the product serviced by Dell?
AYes, Dell is able to service most out-of-warranty products. Please know you will be required to pay a fee for the diagnosis and resolution. If Dell’s remote diagnosis professional determines your product has a hardware issue then you will be responsible for the purchase of all replacement hardware. Rest assured that Dell stocks the spare parts for almost all out-of-warranty problems. From memory to hard drives to LCD displays, Dell has you covered to replace your out of warranty hardware issues. Your Dell remote diagnosis professional will help you with your purchase.

QWhat if I need technical support while I am traveling internationally?
AIf you are traveling with your notebook system, assistance is available for selected portable systems. For more information on the Dell International Service Program, refer to the following link: International Service Program


^DELL PREFERRED ACCOUNT (DPA): Offered to U.S. residents by WebBank, who determines qualifications for and terms of credit. Promotion eligibility varies and is determined by WebBank. Taxes, shipping, and other charges are extra and vary.

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