Services and Warranties by Product

Dell systems come standard with Basic Hardware Support, which features technical phone support that is available for as long as the original purchaser owns the product.

On-site Service^*
Onsite Service is designed to deliver convenient and timely warranty repair service at your location to help minimize downtime and save you time, worry and hassle.

Next Business Day Onsite Service can place a Dell-certified technician at your location the following business day, if necessary, following phone-based troubleshooting.

Dell ProSupport for End Users
Dell ProSupport for End Users is designed for organizations with limited or no dedicated IT staff. Features include:

24x7 phone-based access to Dell Expert Centers  Collaborative support  for select third-party hardware and software vendors "How-To" support and "getting started" advice  for software applications including Norton AntiVirus, Microsoft Office, Microsoft Small Business Server, Intuit QuickBooks, Adobe Photoshop and Adobe Acrobat Remote assistance for network setup  Global Command Centers  to manage critical situations and monitor mission-critical onsite dispatches

Already have an IT staff?
Dell ProSupport for IT is designed to provide tech-to-tech support for IT Professionals, Database Administrators and internal Service Desks or helpdesks. To purchase ProSupport for IT call 1-888-518-3355.

Features of Dell ProSupport for IT include:

Fast-Track Dispatch , which enables Dell-certified technicians to bypass basic troubleshooting 24x7 phone-based access to Dell Expert Centers  Access to Dell IT professional training and certification  Collaborative support  for select third-party hardware and software vendors Global Command Centers  to manage critical situations, monitor mission-critical onsite dispatches

Complete Care Accidental Damage Service
Dell offers an easy-to-use service that helps protect your system against many unforeseen mishaps caused from spills, drops, surges, and other accidental damage^*.

Don't know if CompleteCare^TM Accidental Damage Service^* is right for you? Ask yourself these questions: Do you ever eat at your desk while you are working? Do you have children or pets that roughhouse? Do you move your system and its components often? If the answer to these questions is "Yes", then consider CompleteCare Accidental Damage Service^*. It was created to cover these types of situations.

With CompleteCare Accidental Damage Service^*, you can call Dell's technical support line when an accident occurs and report the problem. Depending on your system type, the cause and extent of damage, and other service options you’ve purchased, Dell will initiate repair or replacement services.

The services may include shipment of replaceable parts, requests for shipment of damaged product to a Dell repair facility, or initiation of whole unit exchange procedures.

What is covered by Complete Care?

Compare Basic and ProSupport Services side-by-side:

	Basic Hardware Support and Limited Hardware Warranty	Dell ProSupport for End Users	Dell ProSupport for IT
Standard telephone hardware support
Replacement parts and labor for diagnosed manufacturer defects
24x7 direct access to Dell Expert Center
Bypass basic troubleshooting
Escalation management single point of contact
Collaborative support for OS (Microsoft) and limited third-party products
Global Command Center support
Access to Dell IT training and certification
Access to remote support via your broadband connection with DellConnectTM
Application assistance with phone-based support
Phone-based assistance for setting up your wireless network
Phone-based assistance with antivirus and spyware software

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Dell systems come standard with Basic Hardware Support, which features technical phone support that is available for as long as the original purchaser owns the product.

On-site Service^*
Onsite Service is designed to deliver convenient and timely warranty repair service at your location to help minimize downtime and save you time, worry and hassle.

Next Business Day Onsite Service can place a Dell-certified technician at your location the following business day, if necessary, following phone-based troubleshooting. Same-Day On-Site Service* can place a certified technician at your location within four hours, to help get your system back in operation as rapidly as possible, if necessary, following phone-based troubleshooting.

Dell ProSupport for End Users
Dell ProSupport for End Users is designed for organizations with limited or no dedicated IT staff. Features include:

24x7 phone-based access to Dell Expert Centers  Collaborative support  for select third-party hardware and software vendors "How-To" support and "getting started" advice  for software applications including Norton AntiVirus, Microsoft Office, Microsoft Small Business Server, Intuit QuickBooks, Adobe Photoshop and Adobe Acrobat Remote assistance for network setup  Global Command Centers  to manage critical situations and monitor mission-critical onsite dispatches

Already have an IT staff?
Dell ProSupport for IT is designed to provide tech-to-tech support for IT Professionals, Database Administrators and internal Service Desks or helpdesks. To purchase ProSupport for IT call 1-888-518-3355.

Features of Dell ProSupport for IT include:

Fast-Track Dispatch , which enables Dell-certified technicians to bypass basic troubleshooting 24x7 phone-based access to Dell Expert Centers  Access to Dell IT professional training and certification  Collaborative support  for select third-party hardware and software vendors Global Command Centers  to manage critical situations, monitor mission-critical onsite dispatches

Complete Care Accidental Damage Service
Dell offers an easy-to-use service that helps protect your system against many unforeseen mishaps caused from spills, drops, surges, and other accidental damage.

Don't know if CompleteCare^TM Accidental Damage Service^* is right for you? Ask yourself these questions: Do you ever eat at your desk while you are working? Do you have children or pets that rough house? Do you move your system and its components often? If the answer to these questions is "Yes," then consider CompleteCare Accidental Damage Service^*. It was created to cover these types of situations.

With CompleteCare Accidental Damage Service^*, you can call Dell's technical support line when an accident occurs and report the problem. Depending on your system type, the cause and extent of damage, and other service options you’ve purchased, Dell will initiate repair or replacement services.

The services may include shipment of replaceable parts, requests for shipment of damaged product to a Dell repair facility, or initiation of whole unit exchange procedures.

What is covered by Complete Care?

Compare Basic and ProSupport Services side-by-side:

	Basic Hardware Support and Limited Hardware Warranty	Dell ProSupport for End Users	Dell ProSupport for IT
Standard telephone hardware support
Replacement parts and labor for diagnosed manufacturer defects
24x7 direct access to Dell Expert Center
Bypass basic troubleshooting
Escalation management single point of contact
Collaborative support for OS (Microsoft) and limited third-party products
Global Command Center support
Access to Dell IT training and certification
Access to remote support via your broadband connection with DellConnectTM
Application assistance with phone-based support
Phone-based assistance for setting up your wireless network
Phone-based assistance with antivirus and spyware software

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Coverage may vary per model and offerings may change. View product details for specific model information. Click highlighted terms for a definition or description.

OptiPlex desktops come standard with Next-Business-Day On-Site Service^* and Phone Hardware Warranty Support.

On-Site Service^*
On-Site Service is designed to deliver convenient and timely warranty repair service at your location to help minimize downtime and save you time, worry and hassle. Two levels of On-Site Service are available:

Next Business Day On-Site Service* can place a certified technician at your location the following business day, if necessary, following phone-based troubleshooting. Same-Day On-Site Service* can place a certified technician at your location within four hours, to help get your system back in operation as rapidly as possible, if necessary, following phone-based troubleshooting.

Complete Care Accidental Damage Service
Dell offers an easy-to-use service that helps protect your system against many unforeseen mishaps caused from spills, drops, surges, and other accidental damage.

Don't know if CompleteCare^TM Accidental Damage Service^* is right for you? Ask yourself these questions: Do you ever eat at your desk while you are working? Do you have children or pets that rough house? Do you move your system and its components often? If the answer to these questions is "Yes," then consider CompleteCare Accidental Damage Service^*. It was created to cover these types of situations.

With CompleteCare Accidental Damage Service^*, you can call Dell's technical support line when an accident occurs and report the problem. Depending on your system type, the cause and extent of damage, and other service options you’ve purchased, Dell will initiate repair or replacement services.

The services may include shipment of replaceable parts, requests for shipment of damaged product to a Dell repair facility, or initiation of whole unit exchange procedures.

What is covered by Complete Care?

Gold Technical Support
Gold Technical Support is a premium technical support offering. It is designed to deliver two main advantages over our standard support offerings:

Fast access to telephone support - Calls from Gold Technical Support customers are routed to a dedicated phone queue designed to answer calls in 2 minutes or less Fast problem resolution - Calls to Gold Technical Support are answered by industry-certified advanced level technicians. Their expertise can help diagnose and solve your problems quickly.

Recommendation - Gold Technical Support is offered on a system-by-system basis. Dell recommends you order it for systems that are critical to day-to-day business operations, or in situations where user productivity is important to your business.

Availability - The term of the Gold Technical Support plan you choose must match the length of your Limited Hardware Warranty^*.

Access - Systems purchased with Gold Technical Support will have an Express Service Code sticker on the chassis and a welcome letter that includes the direct Gold Technical Support phone number. When you call Dell technical support, enter the Express Service Code when prompted and your call will be transferred to the dedicated Gold Technical Support queue, or call the Gold Technical Support queue directly.

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Dell systems come standard with Basic Hardware Support, which features technical phone support that is available for as long as the original purchaser owns the product.

On-site Service^*
Onsite Service is designed to deliver convenient and timely warranty repair service at your location to help minimize downtime and save you time, worry and hassle.

Next Business Day Onsite Service can place a Dell-certified technician at your location the following business day, if necessary, following phone-based troubleshooting.

Already have an IT staff?
Dell ProSupport for IT is designed to provide tech-to-tech support for IT Professionals, Database Administrators and internal Service Desks or helpdesks. To purchase ProSupport for IT call 1-888-518-3355.

Dell ProSupport for End Users
Dell ProSupport for End Users is designed for organizations with limited or no dedicated IT staff. Features include:

24x7 phone-based access to Dell Expert Centers  Collaborative support  for select third-party hardware and software vendors "How-To" support and "getting started" advice  for software applications including Norton AntiVirus, Microsoft Office, Microsoft Small Business Server, Intuit QuickBooks, Adobe Photoshop and Adobe Acrobat Remote assistance for network setup  Global Command Centers  to manage critical situations and monitor mission-critical onsite dispatches

Features of Dell ProSupport for IT include:

Fast-Track Dispatch , which enables Dell-certified technicians to bypass basic troubleshooting 24x7 phone-based access to Dell Expert Centers  Access to Dell IT professional training and certification  Collaborative support  for select third-party hardware and software vendors Global Command Centers  to manage critical situations, monitor mission-critical onsite dispatches

Complete Care Accidental Damage Service
Dell offers an easy-to-use service that helps protect your system against many unforeseen mishaps caused from spills, drops, surges, and other accidental damage.

Don't know if CompleteCare^TM Accidental Damage Service^* is right for you? Ask yourself these questions: Do you ever eat at your desk while you are working? Do you have children or pets that rough house? Do you move your system and its components often? If the answer to these questions is "Yes," then consider CompleteCare Accidental Damage Service^*. It was created to cover these types of situations.

With CompleteCare Accidental Damage Service^*, you can call Dell's technical support line when an accident occurs and report the problem. Depending on your system type, the cause and extent of damage, and other service options you’ve purchased, Dell will initiate repair or replacement services.

The services may include shipment of replaceable parts, requests for shipment of damaged product to a Dell repair facility, or initiation of whole unit exchange procedures.

What is covered by Complete Care?

Compare Basic and ProSupport Services side-by-side:

	Basic Hardware Support and Limited Hardware Warranty	Dell ProSupport for End Users	Dell ProSupport for IT
Standard telephone hardware support
Replacement parts and labor for diagnosed manufacturer defects
24x7 direct access to Dell Expert Center
Bypass basic troubleshooting
Escalation management single point of contact
Collaborative support for OS (Microsoft) and limited third-party products
Global Command Center support
Access to Dell IT training and certification
Access to remote support via your broadband connection with DellConnectTM
Application assistance with phone-based support
Phone-based assistance for setting up your wireless network
Phone-based assistance with antivirus and spyware software

Back to Top

Dell service and support is designed to keep your systems up and running and your repair costs low – so you can focus on core business goals. Choose the options best suited for your business by taking into consideration your applications and uptime requirements well into the future. Dell Precision^TM  Workstations are built to last and we offer options to keep them covered up to 4 years.

Phone Hardware Warranty Support
Included with all basic and enhanced service plans, Phone Hardware Warranty Support can help ensure timely resolution of hardware-related issues. This service places Dell support representatives at your disposal 24x7 through a toll-free number.

On-Site Service^*
On-Site Service is designed to deliver convenient and timely warranty repair service at your location to help minimize downtime and save you time, worry and hassle. Two levels of On-Site Service are available:

Next Business Day On-Site Service* can place a certified technician at your location the following business day, if necessary, following phone-based troubleshooting. Same-Day On-Site Service* can place a certified technician at your location within four hours, to help get your system back in operation as rapidly as possible, if necessary, following phone-based troubleshooting.

Gold Technical Support
Gold Technical Support is a premium technical support offering. It is designed to deliver two main advantages over our standard support offerings:

Fast access to telephone support - Calls from Gold Technical Support customers are routed to a dedicated phone queue designed to answer calls in 2 minutes or less Fast problem resolution - Calls to Gold Technical Support are answered by industry-certified advanced level technicians. Their expertise can help diagnose and solve your problems quickly.

Recommendation - Gold Technical Support is offered on a system-by-system basis. Dell recommends you order it for systems that are critical to day-to-day business operations, or in situations where user productivity is important to your business.

Availability - The term of the Gold Technical Support plan you choose must match the length of your Limited Hardware Warranty^*.

Access - Systems purchased with Gold Technical Support will have an Express Service Code sticker on the chassis and a welcome letter that includes the direct Gold Technical Support phone number. When you call Dell technical support, enter the Express Service Code when prompted and your call will be transferred to the dedicated Gold Technical Support queue, or call the Gold Technical Support queue directly.