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Public Customer Care

Public Customer Care

Supporting Government, Education, Healthcare and EPP Business

Frequently Asked Questions

I received my computer but I am missing an item. What do I do? At times Dell ships associated orders such as printers and scanners from separate locations. They should arrive in the next one to two business days. If you would like to check the status, please go to Order Status page.

When I receive my order if something is missing, wrong or damaged who do I contact? Please contact us right away by submitting us a Missing, Wrong, or Damaged Item Form, so we can resolve this issues and make you a satisfied Dell customer.

My computer is not working properly, what should I do? Technical Support - provides you with technical assistance if you are having problems with your Dell Computer, gives you status on your service call, provides part quality answers and solutions, answers your technical questions including hardware and software issues and how to download most recent software files. You may visit their Web site at support.dell.com.

I would like to return an item. Please contact us immediately by submitting us a Return for Credit Form.

How do I check the status of my order? Please use the exact tool that we use to check the status of your order. The Order Status page.

I would like to change an item on my order, how do I do that? If your order has not completed production, you may contact your sales person to make changes to your order. For orders that have completed production, please complete the Customer Resolution Form for wrong item(s).

How do I obtain a copy of my invoice, credit memo, or packing slip? For a invoice copy, you may request it by utilizing the "Invoice Copy Request" form on Dellcare.For a credit memo copy, you may request it by utilizing the "Credit Status" form on Dellcare. For a packing slip copy, you may request it by utilizing the "Packing Slip" form on Dellcare.

How do I buy Dell stock? Dell does not sell stock directly, but you may contact any stockbroker to purchase Dell stock.

As a Dell stockowner, how do I obtain information about the company? You may view our investor relations information here.

How can I change the shipping address for my order? The address can only be changed before the order has shipped, and you may contact your sales person to update the address information.

How can I get Warranty information? You can get that at the following link. Warranty Link

Does Customer Service handle repairing my system? Technical Support - provides you with technical assistance if you are having problems with your Dell Computer, gives you status on your service call, provides part quality answers and solutions, answers your technical questions including hardware and software issues and how to download most recent software files. The Web site is support.dell.com.

Customer Care

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