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Public Customer Care

Public Customer Care

Supporting Government, Education, Healthcare and EPP Business

More Information

Order Status/Delivery
Request for status of order and/or tracking info.
Pickup and Redelivery
Request for items shipped to incorrect address/location to be picked up and delivered to the correct address/location.
Return for Credit
Request for return authorization number for product(s) to be returned to Dell.
Incorrect Item in Shipment Received
Request for correct item appearing on invoice/packing slip but incorrect product arrived with shipment.
Missing Item in Shipment Received
Request for item appearing on invoice/packing slip but did not arrive with shipment.
Damaged Shipment
Request for exchange/replacement item(s) due to order being received damaged by carrier.
Invoice Request
Request for hard copy of Dell invoice and credit memos to be faxed or mailed to customer.
Packing Slip
Request for hard copy of Dell Packing Slip to be faxed to customer.(Processing of Packing Slip requests is approximately two (2) business days.)
Name & Address Change
Request for change of name and/or address for a company, individual, or both.
Credit Status
Used to check the status of a product that you have returned to Dell for a credit.
Transfer of Ownership
Request to go directly to the transfer ownership Web site.

Customer Care

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