Public Customer Care

Supporting Government, Education, Healthcare and EPP Business

Damaged/Defective Shipment

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	Customer Account Name:

	Requestor:

	Requestor E-mail:

	Phone Number:

	Best time to reach you (M-F 7am-6pm CDT):

Invoice/Order Number:

(9 digits)

Lookup #

	Service Tag Number:

Error Type:

	Customer Error

	Dell Error

	Shipping Carrier Error

Return Type:

	Full Return

	Partial Return

	If Partial Return, please enter part numbers:

	Part Numbers:

How Was The Order Placed?

	Telephone

	Online Sales Pages or Premier Pages

	Fax

Will You Be Reordering?

	Yes

	No


	To better address your request, please provide a brief explanation:

If the product is no longer at the address it was originally shipped to from Dell...


	...please provide this additional information.

	Physical street address:

	Physical city:

	Physical state:

	Physical country:

	Phone #:

	On-site contact (first name last name):

	On-site contact's e-mail address:

	Purchase Order # (if available):

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My Computer

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