In an era when many technology companies are trying to be all things to all people, Dell is truly passionate and focused on enabling high-performance IT infrastructures. We have applied leading-edge science to development and delivery of our managed services. Key services for Texas DIR's managed seat contract include:
Deployment - Utilizing DMS allows the customer's resources to stay focused on core business competencies, while simultaneously monitoring the progress of the project.
Remote Help Desk - Dell offers both shared and dedicated help desks that let customers take advantage of Dell's support staff as well as our robust infrastructure.
Asset Tracking - Dell can provide assets tracking services in a client environment.
Event Based Field Services- Service events include installs, moves, adds, changes, disposal, and desk-side software support.
Asset Maintenance - Through Dell's existing world-wide Break/Fix service capabilities, we are able to offer clients in-warranty maintenance support on Dell and other leading OEM equipment.
Program Management - Customers want to be sure Dell has the skill and experience to ensure a smooth transition of service, win over end-users, and provide "best practice" methodology and process documentation.
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