Service Contract Pricing and Purchasing without a Service Contract
Service Contract Pricing Information: Often, Dell will make available promotional deals which include upgraded hardware, software, and/or service contracts for a special price. These promotional deals may include, for example, an upgrade from Dell’s limited hardware warranty to a single or bundle of additional service contracts. Such bundles may include some or all of these additional services: In-Home Service After Remote Diagnosis, Premium Phone Support, Accidental Damage Service, or LoJack for Laptops. Dell’s savings and discounts on these deals are only available to customers who purchase one of the promotional deals containing a specific hardware, software, and service contract combination. Dell markets various service options to US consumers. The table below provides a brief overview. Availability varies.
** Note: The hardware limited warranty for all desktop computers includes the right to receive one (1) year of in-home service after remote diagnosis.
LoJack for Laptops is not a Dell offer. Certain conditions apply. For full details, see terms and conditions at www.lojackforlaptops.com.
To determine the price of the service contract you are considering, please call 1-800-BUY-DELL to speak to one of Dell’s sales representatives. The final price of your service contract will also be located on your invoice or the information page provided with your respective service contract
Dell markets Dell-branded service contracts and third party service contracts (service contracts provided by someone other than Dell) of varying lengths.
Purchasing Products Without a Service Contract: Dell provides customers with the option to buy a product without service contract(s) upgrade from Dell’s limited hardware warranty. However, customers cannot decline Dell’s limited hardware warranty. For all Dell desktop and Alienware desktop and notebook computers, the limited hardware warranty includes the right to receive in-home repair service after remote diagnosis during the initial year. For notebooks, the limited hardware warranty requires the shipment of the product to Dell’s repair depot. For notebooks (other than Alienware notebooks), in-home service requires the purchase of an upgraded service contract. Should you choose to purchase a Dell system without optional service contract(s), please click here, and then select the system and configuration of your choice. For reference, Dell’s basic limited hardware warranty is located at www.dell.com/warranty. To obtain service under Dell’s limited hardware warranty, customers purchasing notebooks (other than Alienware notebooks) must ship the product to Dell’s repair depot and service may take 10-14 business days.
If you are having trouble finding the product that you want without a service contract, please call Dell at 1-800-BUY-DELL and speak with one of Dell’s sales representatives who can help you. There may be a delay associated with ordering certain systems which have not been pre-configured with base limited hardware warranty only (no service contract).
Returns & Refunds for Service Contracts: Dell requests that all customers carefully review the details of their purchase prior to checking out. Except as otherwise required by applicable law or the terms of the applicable service contract, Dell provides the same return policy for service contracts as it provides for all Dell products. Please consult your service contract (www.dell.com/servicecontracts), and Dell’s return policy (Dell Return Policy) to determine the applicable return policy and return requirements for your service contract.
Offers subject to change, not combinable with all other offers. Taxes, shipping, handling and other fees apply. U.S. Dell Home new purchases only. Dell reserves the right to cancel orders arising from pricing or other errors.