Learn More: Dell Preferred Account

Learn More: Dell Preferred Account

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QWhat is the Dell Preferred Account (DPA)?
QWhat is zero % liability on unauthorized charges?
QWhy didn't I receive the lowest annual percentage rate available or other special program features?
QCan I transfer the balances of my other credit cards to my Dell Preferred Account?
QCan I update my personal information, such as my phone number and address online?
QHow do I handle disputes on my Dell Preferred Account?
QCan I view my account information online?
QCan I pay my Dell Preferred Account bill online?
QWhere do I send monthly payments when I pay by check?
QCan I send my payments by overnight mail?
QWhere can I learn more about the total cost of financing my purchase with a Dell Preferred Account?

QWhat is the Dell Preferred Account (DPA)?
AThe Dell Preferred Account is a revolving line of credit that provides an easy way to finance your initial Dell Home and Home Office purchase as well as add software, peripherals, or even a new system to an account at any time up to your credit limit. See the overview and details section for more information.

QWhat is zero % liability on unauthorized charges?
AAs a Dell Preferred Account member, you will not be held responsible for unauthorized purchase(s) on your Dell Preferred Account under the following conditions: You report the unauthorized purchase(s) within 90 days of the transaction appearing on your statement; and you cooperate with Dell Financial Services in the investigation of the fraudulent charges on your account. If you suspect unauthorized activity on your account, contact the Dell Financial Services Verification Department at 866-213-3355.

QWhy didn't I receive the lowest annual percentage rate available or other special program features?
AWebBank, the lender, determines the annual percentage rate as well as qualification for promotional financing features based on its underwriting guidelines. Customers not eligible for the lowest available rate or a promotional financing feature may still be offered financing. Increasing the amount paid each month can reduce the total finance charges.

QCan I transfer the balances of my other credit cards to my Dell Preferred Account?
ANo, we are unable to transfer balances to this account from other credit cards. The Dell Preferred Account is solely for purchases of Dell Home and Home Office computers and peripherals.

QCan I update my personal information, such as my phone number and address online?
AIf you need to make any changes to your home address or telephone numbers, please go to http://www.dell.com/dfs to make the necessary changes.

QHow do I handle disputes on my Dell Preferred Account?
AIf you determine an error has been made or have any questions regarding your Dell Preferred Account bill, please send us a letter. We must receive your written correspondence within 60 days of the date you received the monthly billing statement on which you believe the error occurred.
  • Billing Inquiry Department
  • Dell Preferred Account
  • PO Box 81585
  • Austin, TX 78708-1585

QCan I view my account information online?
AYes, log on to http://www.dell.com/dfs to view your account balance, update personal information and even change your password.

QCan I pay my Dell Preferred Account bill online?
AYes, log on to http://www.dell.com/dfs to pay your Dell Preferred Account bill online.

QWhere do I send monthly payments when I pay by check?
A
  • Dell Preferred Account
  • Payment Processing Center
  • PO Box 6403
  • Carol Stream, IL 60197

QCan I send my payments by overnight mail?
AYes, please send your payments to the following address if sent by overnight mail:
  • Dell Preferred Account
  • Payment Processing - #6403
  • 2012 Corporate Lane
  • Suite 108
  • Naperville, IL 60563

QWhere can I learn more about the total cost of financing my purchase with a Dell Preferred Account?
AFor your convenience, this information is provided on the following chart: Click Here

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*DELL PREFERRED ACCOUNT (DPA): Offered to U.S. residents by WebBank, who determines qualifications for and terms of credit. Promotion eligibility varies and is determined by WebBank. Taxes, shipping, and other charges are extra and vary. Payments equal 3% of your balance or $20, whichever is greater. Minimum Interest Charge is $2.00. Rates range from 19.99% - 29.99% variable APR, as of 3/31/2013, depending on creditworthiness.

12 MONTHS SPECIAL FINANCING ON NEW COMPUTER PURCHASES $1149 OR MORE is a no interest if paid in full by June, 2014 financing promotion available on new desktop and laptop computer purchases $1149 or more from 5/2/2013 through 5/29/2013. Interest will be charged to your account from the purchase date if the purchase balance is not paid in full by your payment due date in June, 2014, or if you make a late payment.

6 MONTHS SPECIAL FINANCING ON NEW COMPUTER PURCHASES $649 OR MORE is a no interest if paid in full by December, 2013 financing promotion available on new desktop and laptop computer purchases $649 or more from 5/2/2013 through 5/29/2013. Interest will be charged to your account from the purchase date if the purchase balance is not paid in full by your payment due date in December, 2013, or if you make a late payment.

12 MONTHS SPECIAL FINANCING ON ANY NEW XPS 18 is a no interest if paid in full by June, 2014 financing promotion available on new XPS 18 purchases from 5/2/2013 through 5/29/2013. Interest will be charged to your account from the purchase date if the purchase balance is not paid in full by your payment due date in June, 2014, or if you make a late payment.

12 MONTHS SPECIAL FINANCING ON ALL ALIENWARE PURCHASES is a no interest if paid in full by June, 2014 financing promotion available on all Alienware purchases from 5/2/2013 through 5/29/2013. Interest will be charged to your account from the purchase date if the purchase balance is not paid in full by your payment due date in June, 2014, or if you make a late payment.

12 MONTHS SPECIAL FINANCING ON SMART LED TVs is a no interest if paid in full by June, 2014 financing promotion available on Smart LED TVs from 5/2/2013 through 5/29/2013. Interest will be charged to your account from the purchase date if the purchase balance is not paid in full by your payment due date in June, 2014, or if you make a late payment.

12 MONTHS SPECIAL FINANCING ON CANON SLR AND POINT & SHOOT CAMERAS is a no interest if paid in full by June, 2014 financing promotion available on Canon SLR and Point & Shoot cameras from 5/2/2013 through 5/29/2013. Interest will be charged to your account from the purchase date if the purchase balance is not paid in full by your payment due date in June, 2014, or if you make a late payment.

FOR ALL SPECIAL FINANCING PROMOTIONAL OFFERS: If not paid by end of promotional period, account balance and new purchases will be subject to the Standard APR rates, which range from 19.99% - 29.99% variable APR, as of 3/31/2013, depending on creditworthiness. Offers subject to credit approval and may be changed without notice.

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