Frequently Asked Questions

Home

Financing Options

	Business Leasing
	Dell Business Credit
	Promotions

Financing Resources

	Lease Payment Estimator
	Manage Account

Financing Tools

	Rates & Fees
	Why Finance?
	About Us
	FAQ

How do I change my order? You should contact your Dell Inc. Sales Representative at the number listed on your contract to make any changes to your pending order.

When is my first payment due? Your first payment is due approximately 30 days after your entire order is shipped. If you have signed up for the AutoPay Plan, your first payment will be automatically deducted from your banking account, unless you have been notified otherwise. You will not receive an invoice with the AutoPay Plan.

Where do I send monthly payments when I pay by check?
Mail payment to:

Dell Business Credit Payment Processing Center

PO BOX 5275

Carol Stream, IL 60197-5275

Make the check payable to : DELL BUSINESS CREDIT

- Include the 19 digit account number on the check or money order

- Fill in the 'Amount Enclosed' on the payment coupon for accurate posting

- Ensure the 'Amount Enclosed' written on payment coupon equals the check amount

- Enclose the payment coupon with the check in the return envelope

- Please DO NOT staple, paper clip, fold or tape contents

- Allow 5 business days for USPS to deliver the check payment to the payment address

- Payments received by 5 PM local time will be credited the same day

- Allow 2 to 3 business days for payment to appear on your Dell Business Credit account

Note: To ensure payments post accurately and timely, please DO NOT combine a Dell Business Credit payment with a Lease, Dell Preferred Account, Dell Marketing or any other payment.

Can I make a payment online? Online bill payment is offered for Dell Business Credit (DBC) and QuickLease. To learn more about DBC online bill pay, click here. To learn more about QuickLease online bill pay, click here.

What is a PPT Fee? Many states require property taxes be paid based on the value of the equipment, so that you can avoid the administrative work of these property taxes, we have elected to pay them directly to the taxing entity. The business costs of this service is the Personal Property Tax Fee and it is based on the estimated tax liability of the particular location of your equipment. This is a service so you may incur a sales and usage tax on the value of this service.

How do we change the business name on the lease contract? If the company name has changed, please submit the reason for the request and all supporting legal documentation such as the Amended Articles of Incorporation. Please fax your information to DFS Correspondence at 512-723-6082.

How do I return equipment if I'm not satisfied? Dell offers the Dell Return Policy. To initiate the process, you will need to contact Dell Inc. Customer Service at (800) 624-9897. They will inform you of the steps you should take to return the equipment. Once your equipment is received at Dell and the credit is transferred to DFS, we will credit your lease account and adjust your monthly payment accordingly or terminate your account. A letter will then be sent to verify that the return has been completed and your account has been adjusted. Please note that this process can take up to three weeks to reach completion.

Where can I contact DFS Customer Service? If you need further assistance or have additional questions, please contact us here.

Offers subject to change. Taxes, shipping, handling and other fees apply. U.S. Dell Small Business new purchases only. LIMIT 5 DISCOUNTED OR PROMOTIONAL ITEMS PER CUSTOMER. LIMIT 5 VOSTRO OR INSPIRON UNITS PER CUSTOMER. Dell reserves right to cancel orders arising from pricing or other errors.

*Dell Business Credit: OFFER VARIES BY CREDITWORTHINESS AS DETERMINED BY LENDER. Offered by WebBank to Small and Medium Business customers with approved credit. Taxes, shipping and other charges are extra and vary. Minimum monthly payments are the greater of $15 or 2.5% of account balance.

Promotional Rate for Lifetime of Purchase(s): Available on qualifying Tablets of $699 or more when purchased using Dell Business Credit on May 8, 2013 through June 2, 2013. Minimum purchase amount required. Minimum monthly payments are required during the promotional period. Qualifying purchases will receive a promotional rate of 3.99% for the lifetime of the qualifying purchase(s) amount. Promotional rate is valid only when account remains in good standing; default rate will be applied for failure to make payments when due.

Promotional Rate for Lifetime of Purchase(s): Available on qualifying All-In-Ones of $599 or more when purchased using Dell Business Credit on May 8, 2013 through June 2, 2013. Minimum purchase amount required. Minimum monthly payments are required during the promotional period. Qualifying purchases will receive a promotional rate of 3.99% for the lifetime of the qualifying purchase(s) amount. Promotional rate is valid only when account remains in good standing; default rate will be applied for failure to make payments when due.

Promotional Rate for Lifetime of Purchase(s): Available on qualifying Latitude of $999 or more when purchased using Dell Business Credit on May 8, 2013 through June 2, 2013. Minimum purchase amount required. Minimum monthly payments are required during the promotional period. Qualifying purchases will receive a promotional rate of 3.99% for the lifetime of the qualifying purchase(s) amount. Promotional rate is valid only when account remains in good standing; default rate will be applied for failure to make payments when due.

Promotional Rate for Lifetime of Purchase(s): Available on select printers (Order codes: dfs1265, dfs2335, dfs2355, dfs3333, dfs3465, dfs160w, dfs1260, dfs2360, dfs765w, dfs1765, dfs2155, dFS2151, dfs1660, dfs1760, dfs2150, dfs215d, dfs3760, dfs376d) when purchased using Dell Business Credit on May 8, 2013 through June 2, 2013. Minimum purchase amount required. Minimum monthly payments are required during the promotional period. Qualifying purchases will receive a promotional rate of 3.99% for the lifetime of the qualifying purchase(s) amount. Promotional rate is valid only when account remains in good standing; default rate will be applied for failure to make payments when due.

Certain restrictions apply. Assumes product is available. Offers, including those at Dell.com may vary, are subject to credit approval and may be changed without notice. PROMOTION DOES NOT INCLUDE printer cables, toner, warranty or any peripheral items. Promotional financing is made available to Dell Direct customers only and is not combinable with other Dell, DFS or other vendor offers.