|

Dell Outlet Off Lease FAQs

Dell Outlet Off Lease FAQs

Dell Outlet FAQs

QWhat are Off Lease products?
QDo I have to register an account to place an order?
QWhat is the condition of the equipment?
QWhat disks or CDs come with an off lease systems?
QCan I customize / upgrade the system I am interested in?
QDoes my purchase include any application software?
QDoes a floppy drive come with each system shipped?
QCan you upgrade the RAM, hard drive, video card before shipping?
QWill the item I am currently viewing allow me to access the internet?
QWhen it is indicated, which version of Window XP is installed?
QDoes Dell Outlet Export?
QWhen do the systems ship?
QWhat is your Dell Return Policy?

QWhat are Off Lease products?
AFor a limited time and while supplies last, Dell Outlet is offering fixed configurations of select used systems.
These systems have the following characteristics:
  • Systems configurations are not changeable
  • Systems do not come with a limited warranty but are sold "As Is"
  • Monitors are not included
Off Lease Systems include a Microsoft®  XP®  Operating System. Most device drivers are included. However, some may not be included and may require you to download them from www.support.dell.com at no additional cost.

QDo I have to register an account to place an order?
AYes, you will need to create a user profile through the registration process to place an order. Credit card information will NOT be stored on your profile.

QWhat is the condition of the equipment?
AAll Dell computer systems made available for sale through the Dell Outlet Off Lease program are Dell systems that were returned from a lease. Prior to being made available for sale, Dell Outlet performs a stringent process to help ensure customers' satisfaction. Each system is graded on its cosmetic condition, tested for functionality, cleaned and individually packaged prior to being made available on our online computer store.

QWhat disks or CDs come with an off lease systems?
AAn operating system recovery/reinstallation disk will be included with the system. The recovery/reinstallation disk is not a Microsoft Retail Installation CD. An Owner's Manual for the system will be loaded as a .PDF file on the hard drive.

QCan I customize / upgrade the system I am interested in?
ATo help keep our costs low, each system offered for sale is prepackaged and ready for delivery. We are not able to open the packaging to change systems configurations.

QDoes my purchase include any application software?
ANo.

QDoes a floppy drive come with each system shipped?
AYes.

QCan you upgrade the RAM, hard drive, video card before shipping?
ANo. We do not currently have the necessary procedures in place to modify items before they are shipped after purchase.

QWill the item I am currently viewing allow me to access the internet?
AIf the item indicates "56K" in the product listing description the unit is capable of connecting to the internet. Please contact your ISP (Internet Service Provider) to find out what their requirements are and then ensure that the item you are planning to purchase meets those requirements.

QWhen it is indicated, which version of Window XP is installed?
AIt is Microsoft® Windows®  XP Professional. Service Pack upgrades are available at no cost when downloaded from the Microsoft, Inc. website.

QDoes Dell Outlet Export?
ANo, Dell Outlet does not ship items purchased from Dell.com outside of the 50 Continental United States.

QWhen do the systems ship?
AOur systems are normally scheduled to ship within an estimated 3-5 business days after order payment has been approved and verified.

QWhat is your Dell Return Policy?
AVisit our return policy for complete details regarding Dell's 21 day return policy.

ABOVE PRICES INCLUDE ANY APPLICABLE DISCOUNTS. All systems refurbished. Supplies limited to stock on hand. Offers subject to change, not combinable with all other offers. Taxes, shipping, handling and other fees apply. Purchase limit of 5 systems/customer/week. For Dell Outlet U.S. purchases only. Dell reserves right to cancel orders arising from pricing or other errors.

snWW22