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FAQ's (Get your answers fast)


Q. How do I track my order status or if I have already placed an order but I still have a few questions regarding that order. Where can I direct these questions?
A. Order status can be tracked online. Please visit Order Status. link at the bottom of the Home Page. Enter Order number or Dell Purchase ID number in first field and Customer Number in second field. Also, if order is already placed you can call our Order Status Line at 1-800-433-9014.
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Q. If I live outside the US, can I still purchase a Dell product?
A. Yes, but the US Dell site cannot ship to an overseas location. You will have to go to your specific country's Dell website to purchase. This can be found by visiting dell.com and selecting your country in the menu box towards the bottom of the page.
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Q. How do I receive my Employee or Military Discount through the Website or Via Phone?
A. You will need to continue your purchase on our Employee Purchase Program (EPP) site. Visit www.dell.com/epp to access the EPP site or call 1-866-535-3578. For Military Discounts you will have to visit the Dell APO/FPO site to make a purchase or call 1-800-293-3492 ext. 72-46220
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Q. How do I find out the technical specifications on the system I am configuring?
A. On the first page when you select the model of the system you're personalizing, there is a "Tech Specs" Tab next to Featured System and Design tabs right above the picture of the starting price for systems, below the name and image of the system. Also when you are configuring the system, you will see the "Tech Specs" link below the picture of the system.
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Q. Can I dispose of my old system and or parts properly?
A. You can help reduce e-waste and protect the environment with DellTM  technology recycling, offered around the globe. From our free and convenient residential options to asset recovery and recycling services for businesses, you can rest assured that we will recycle your equipment responsibly. To dispose of your system properly, please visit http://content.dell.com/us/en/corp/d/corp-comm/GlobalRecycling.aspx.
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Q. How do I receive a Dell Gift Card and how long do gift cards take to arrive? Also, can I do Split Pay between Gift Cards, Dell Account and Credit Debit?
A. Gift cards are offered with certain promotions and can take approximately 4-6 weeks after system shipping to be delivered. Dell also allows Split Pay options at the checkout screen when you choose method of payment.
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Q. What is the Difference between a Mini Netbook and a Laptop?
A. If you are looking for a simple computer that supplements your primary computer but fits into a small bag and does basic tasks, such as Internet browsing and email, you would want a Netbook. However, if you are looking for a system that will handle more tasks and programs such as word processing, multimedia and games, you would want a Laptop.
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Q. How do I know if I qualify for the Free Window 7 Upgrade?
A. Most of our models do qualify for the free Window 7 Upgrade but requires you to register your system after it is purchased and received using your Service Tag Number at http://www.dell.com/windows7
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Q. What happened to my cart?
A. A. The cart will hold its content and price during Promotional Period and will delete as soon as Promotion ends for that particular systems configuration.

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