|

Premium Phone Support

Premium Phone Support
Get The Most

AboutHow To PurchaseBenefit


Premium Phone Support Includes:

  • Get expert support: Speak to an advanced technician.
  • Faster call answering times than standard phone support
  • Getting started with Anti-virus: Let us help in setting up your anti-virus software and scheduling automated scans. Excludes virus or spyware removal
  • Need help with your operating system? Dell can help you restore your system back to original factory settings.
  • Connect your computer to existing networks: We’ll help you with wired or wireless networks. Excludes setting up a new network
  • Connect your peripherals to your computer: Assistance helping you connect a printer or peripheral to your computer. Excludes any advanced type of connection such as Bluetooth or Wifi.
  • Need help with data transfer or back-up? We provide you simple “how-to” instructions to transfer files to your new computer or perform data backup.
  • Software assistance:
    “Step-by-step” support for Dell branded software.
    Simple “how-to” instructions for software applications in the following categories: browser, e-mail, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software such as Genuine Windows 7 , Microsoft Office, McAfee Antivirus, Quicken, Adobe Photoshop
    We will help you install, uninstall and reinstall all other software purchased from Dell not listed in above categories

Shop Laptops            Shop Desktops
Let Premium phone Support help you keep your PC and software running like it's supposed to.
Call Support
Dell provides In-Home or Mail-In repair service following phone and/or diagnosis. For issues covered by your Limited Hardware Warranty, a technician and/or part will be dispatched, if necessary, usually within 1 or 2 business days following completion of Remote Diagnosis, which is the determination by online/phone technician of cause of issue and may involve customer access to inside of system and multiple or extended sessions. The online/phone technician will determine In-Home or Mail-In repair service based on your original system purchased. Availability varies. Other conditions apply.

snWW18