Dell provides In-Home or Mail-In repair service following phone and/or diagnosis. For issues covered by your Limited Hardware Warranty, a technician and/or part will be dispatched, if necessary, usually within 1 or 2 business days following completion of Remote Diagnosis, which is the determination by online/phone technician of cause of issue and may involve customer access to inside of system and multiple or extended sessions. The online/phone technician will determine In-Home or Mail-In repair service based on your original system purchased. Availability varies. Other conditions apply.