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Purchase Your Tech Team for your current system
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Why should I buy Your Tech Team when I already have a Limited Hardware Warranty*? | |
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Your Tech Team is designed for customers who demand a higher grade of service when they have an issue with their Dell product. Think of it like first class versus coach class service. Everyone is on the same plane but customers willing to pay more have larger seats, shorter lines and better food. We think Your Tech Team is Dell’s first class option for our consumers who demand personalized tech support.
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Am I simply paying to speak to a North American based technician? | |
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No, you are paying for a higher grade of service that provides Preferred Technician service, Schedule Ahead appointments, Shorter Wait Times, team based support model, one-stop shop for all your Dell products and phone support from Dell’s best trained technicians who work in either the United States or Canada.
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What does ‘best trained’ mean, are they really the best at Dell? | |
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Dell provides excellent training for 100% of our technicians around the world. The technicians working in Your Tech Team are not only trained to support your desktop computer but they are also trained and ready to support your laptop, printer and any other device that has the Dell logo on it. Plus, our Your Tech Team technicians have the ability to support your tricky software issues that we refer to as Dell On Call type issues.
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How does this Preferred Technician thing work? | |
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Dell allows you to ask for a technician by name. If he or she is currently on a call or not at work, then we will schedule a future tech appointment between you and your favorite technician. This eliminates your need to start over with someone new when you have recurring issues and gives you the confidence to know that you are working with someone who has knowledge of your account history and your personal level of expertise.
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Am I eligible to buy? | |
| In order to buy Your Tech Team, you must meet the following criteria. You must either purchase Your Tech Team with a new system or already own at least one Dell notebook or desktop system currently within its Limited Hardware Warranty * Term. Available in U.S. only to consumers who purchased a Dell system from Dell’s Home & Home Office division. Excludes rent-to-own systems and purchases from Employee Purchase Programs. | |
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What do you mean by 2 minutes or less on average? | |
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Dell commits to staffing the Your Tech Team call center such that we answer your phone call in 2 minutes or less, on average. Like any business, we have busy days and busy times during the day so please bear with us if you experience a delay. In addition, you should know the fastest way to get service is to either enter your Express Service code or dial one of the Your Tech Team direct extensions (provided by a technician after your first call). The Express Service Code number is located on Dell systems on a label next to the words "Express Service Code" and it has no letters or dashes. It takes Dell 24 to 48 hours to update our records after your purchase of Your Tech Team. Once updated, we automatically recognize your Express Service Code as Your Tech Team and route you to a technician.
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