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Third Party Product Support

Third Party Product Support

Warranty Escalations

This page is made available to customers utilizing NASPO | WSCA Master Agreement # B27160 only. This page is intended to address warranty escalations in the event the original manufacturer's warranty process is not sufficient to address the warranty concerns of the end-user customer. The terms and conditions of the Original Equipment Manufacturer's standard warranty will apply to all warranty claims.

In order to receive third party warranty assistance from Dell, please complete this form in its entirety. Failure to provide the requested information will result in the delay and possible failure to receive warranty resolution.

After completion and submission of this form to Dell, you will be contacted within 1 business day regarding resolution of your warranty problem.

Indicates required field
Customer Name :
Organization :
Date :
Phone Number(s) :
Email :
Product Information
Manufacturer's Part Number
Date of Purchase :
Order Number :
Description of Problem :
Desired Resolution :
Submit
Offers subject to change. Taxes, shipping, handling and other fees apply. U.S. Dell Small Business new purchases only. LIMIT 5 DISCOUNTED OR PROMOTIONAL ITEMS PER CUSTOMER. LIMIT 5 VOSTRO OR INSPIRON UNITS PER CUSTOMER. Dell reserves right to cancel orders arising from pricing or other errors.

The terms and conditions of the Original Equipment Manufacturer's standard warranty will apply to all warranty claims. Dell is not responsible for voided or expired warranties. In the event the Original Equipment Manufacturer fails to honor its standard product warranty, Dell's sole responsibility will be to repair, replace or refund the cost of the Third Party Product at issue, at Dell's discretion, during the life of the Original Equipment Manufacturer's standard warranty. Failure to provide the requested information will result in the delay and possible failure to receive warranty resolution.

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