DELL DIAGNOSTIC ENGINEER TRAINING

1. Once you have purchased access to DDET send an email to US_Training@Dell.com including the following information:

Student Name Student Email Address Dell Order Number The student will receive an email from Dell_Learning@dell.com within two business days. This email will provide the students login credentials. Student should visit www.LearnDell.com/Training_Programs and login with the information provided in the email.

2. Can I choose to remain in the Dell Certified Systems Expert (DCSE) Program if I am not associated with a Dell Service Provider (DSP)?

No. The DCSE program will remain active only for Dell Service Providers.

3. Will successful completion of DDET allow me to receive service calls from Dell to perform warranty work?

No, only authorized Dell Service Providers can perform warranty work on behalf of Dell. Note: Customers who are enrolled in Dell’s ProSupport for IT Fast-Track Dispatch program can service their own systems (in accordance with the terms of that program) without affecting the warranty.

4. Can I (or my company) become a Dell Service Provider?

Dell uses 5 global service providers to perform warranty services. At this time we are not seeking additional service providers.

5. What benefits does DDET provide?

DDET is an accreditation of knowledge only and does not provide special benefits to technicians or a recognized industry certification. Customers must be part of a larger Dell program such as Dell ProSupport for IT to perform work on Dell systems without affecting the warranty (training and certification required). Through Dell ProSupport for IT, you and your IT staff can receive Dell training and certification in order to qualify for Fast-Track Dispatch, where you can bypass basic troubleshooting to order parts and/or labor when you already know what the issue is.

6. What is the cost for DDET? What is included?

The price of DDET is $179 per technician per year. This covers all three of the DDET exams: Dell Training for Desktop Systems Dell Training for Notebook Systems Dell Training for PowerEdgeTM  Systems

7. If I don’t pass the DDET exam(s) on the first attempt is there a fee to re-test?

No

8. Do I have to complete DDET testing?

No. If you do not wish to complete DDET testing at this time no action is required. If you are currently enrolled in the DCSE program your information will transfer to DDET. When your DCSE status expires you will not be able to retest through the DCSE program but must use the DDET program.

9. My DCSE status doesn’t expire until October 2009 – do I need to test for DDET now?

No. Your DCSE status will transfer to DDET and will remain active until expiration. You can test for DDET at anytime.

10. Will successful completion of DDET allow me to perform warranty repair service for my company?

No. Only customers who are enrolled in Dell’s ProSupport for IT Fast-Track Dispatch or Warranty Parts Direct programs can service their own systems (in accordance with the terms of the program) without affecting the warranty.

11. What benefits are associated with DDET

DDET is intended for personal enrichment only and does not provide special benefits to individual technicians.

12. Where can I learn more about the Dell ProSupport / Fast-Track Dispatch program?

http://prosupport.dell.com/fasttrack

13. Where can I learn more about Dell’s Hardware Maintenance training program?

www.Dell.com/training

14. Do I have to attend classroom training in order to participate in DDET?

No. While classroom training is recommended for customers interested in gaining advanced knowledge in troubleshooting and repairing Dell systems it is not a requirement for the DDET program.

For more information please visit www.LearnDell.com or contact us at US_Training@Dell.com.