The Dell International Services Program offers the security of knowing you can receive service and support when you travel with your Dell laptop outside your home country. To qualify for international service, you must purchase the Next Business Day On-site Response Service.
There are three methods for engaging technical support when travelling internationally:
Call the call center of the country in which you're travelling
Call the call center of your home region while abroad
Call the International Queue at 512-728-7424 (toll call).
If in the US or Canada, call 800-285-1653 (toll free)
The call center that you contact will perform a problem diagnosis. If repair is needed, the phone technician will arrange for service by contacting the Dell call center in the country where the customer is located. A dispatcher will contact the customer and arrange for service.
* The International Notebook Service is for customers who are traveling with their Commercial notebooks for a period of less than 6 months. Any period of time longer than 6 months requires a Global Tag Transfer to be completed . See - http://www.dell.com/globaltagtransfer
Offers subject to change. Taxes, shipping, handling and other fees apply. U.S. Dell Small Business new purchases only. LIMIT 5 DISCOUNTED OR PROMOTIONAL ITEMS PER CUSTOMER. LIMIT 5 VOSTRO OR INSPIRON UNITS PER CUSTOMER. Dell reserves right to cancel orders arising from pricing or other errors.