Frequently Asked Questions:
Q. If I live outside the US, can I still purchase a Dell product?
A. Yes, but the US Dell site cannot ship to an overseas location. You will have to go to your specific country’s Dell website to purchase. This can be found by visiting www.dell.com and selecting your country in the menu box towards the bottom of the page.
Q. Can I trade my old system in for a discount towards a new purchase?
A. Dell does not accept trade-ins for a discount towards new purchases, but Dell does have a free recycling program that allows you to send your old systems to Dell once you receive your new system.
Q. Where can I find replacement parts for my Dell system?
A. Yes. They may be found on the Spare Parts Website or by calling 1-800-372-3355.
Q. Will my system include a restore disc (re-installation disc)?
A. Every Dell system includes a restoration disc which includes the operating system installation as well as any applications and files which were included upon purchase.
Q. I received an order confirmation email, but the email did not contain an order number. Did my order go through?
A. Yes, online orders are manually pulled through by our online team. In most cases this happens very quickly, but it may take up to 72 hours to generate an order number. If an order number has not been issued to you within 72 hours, call Customer Service at 1-800-915-3355 or email Customer Care.
Q. I purchased a pre-installed version of Microsoft® Office. Will I receive an installation disc for this Office suite in case I need to re-install?
A. All versions of Microsoft Office offered by Dell include re-installation discs. It is important to understand that pre-installed copies of Microsoft Office are OEM, and are available for single-license use only. You can view the limitations of OEM licensing at www.microsoft.com.
Q. I've placed an order, but I still have a few questions regarding that order. Where can I direct these questions?
A. You can call our Order Status Line at 1-800-433-9014.
Q. I need to speak with Customer Care regarding a system I’ve already purchased/own. What do I do?
A. Dell offers support via phone and chat. You can reach Customer Care at 1-800-879-3355. You may also email Customer Care.
Q. I need to speak with technical support regarding my current Dell system. What do I do?
A. Dell offers technical support via phone and chat. You can reach technical support at 1-800-879-3355. You may also chat with Dell Technical Support..
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