VostroTM Desktops
Dell service and support are designed to keep your systems up and running and your repair costs low so you can focus on your business goals. To choose the options best suited for your business, take into consideration your applications and uptime requirements well into the future. Dell VostroTM systems are built to last, and we offer options to keep them covered up to four years after your purchase.
Vostro desktops come standard with a one-year Limited Hardware Warranty*. Extended hardware warranties are available for up to four years. Vostro desktops also come standard with Next-Business-Day On-Site Service After Remote Diagnosis* and Hardware Warranty Support. Hardware Warranty Support is available for the length of the warranty term.
Hardware Warranty Support
Included with all basic and enhanced service plans, Hardware Warranty Support can help ensure timely resolution of hardware-related issues. This service places dedicated and specially trained small business technicians at your disposal 24x7x365 through a toll-free number, e-mail or online chat.
On-Site Service After Remote Diagnosis*
On-Site Service After Remote Diagnosis* is designed to deliver convenient and timely warranty repair service at your location to help cut downtime and save time, worry and hassle. Next Business Day On-Site Service After Remote Diagnosis* can place a Dell-certified technician at your location the following business day, if necessary, following phone-based troubleshooting.
Standard Built-in Services
Dell offers comprehensive services and support on VostroTM Desktops to help you with connecting to a network, maintenance and repair tasks. You can be confident that you will have the level of support you need to keep your business running smoothly.
1 year 10GB Dell DataSafeTM Online Backup is included to protect your data by backing up your files to a safe, remote storage site. Relax knowing that your critical data are safe from hardware, software and catastrophic events for one year. Protect and access your files from virtually anywhere. Dell DataSafe Online Backup Terms and Conditions apply. For more information, please Click Here.
1 year Automated PC TuneUp simplifies setup, regular maintenance and troubleshooting problems. Relax knowing your system is routinely checked for performance and security issues.
Dell Network Assistant helps connects your office wirelessly to ease file-sharing, enhance security and manage devices on your network, and is designed to simplify the set-up, monitoring, troubleshooting, and repair of your network.
Dell Support Center is one central location that houses the tools you need making them easy to find and easy to use.
DellConnect* can troubleshoot and repair your system remotely through your broadband Internet connection whether you’re on the road or in the office.
Dell Support 3.4 is designed to enable you to constantly monitor, pinpoint and fix systems issues before you even know there is a problem.
Extra Services
CompleteCare Accidental Damage Service*
The ultimate service option for on-the-move business users. With CompleteCare Accidental Damage Service*,
your system can be protected from the realities of travel, including most bumps, drops, spills and other
unintentional damage. This gives your business an extra layer of asset-investment protection you can count on.
Dell ProSupport
Expert support for businesses that need rapid problem resolution for minimal downtime and maximum productivity. With easy access to 24/7 North American-based technical support via phone, e-mail and online chat, you get direct contact with technicians. Our Dell ProSupport helps ensure your business can make the most of technology at all times, giving you a single point of contact for all your service issues.
Recycling
Dell Asset Recovery and Recycling services provide the logistic and disposal capabilities to recover and dispose of owned and/or leased computer equipment in a secure and environmentally safe way. Along with removing identifying tags and labels, the hard drive of each system we recycle is overwritten to help protect the security of your data.
DimensionTM Desktops
Coverage may vary per model and offerings may change. View product details for specific model information. Click highlighted terms for a definition or description.
Coverage for Dimension Desktops starts with the On-Site Economy Plan with Next-Business-Day repair service, including Phone Hardware Warranty Support for the length of the warranty term. As the next step up in protection, the Business Standard Plan builds on this level of support with Dell ProSupport. Extended warranties are available for up to 4 years.
Extra Services
CompleteCare Accidental Damage Service*
The ultimate service option for on-the-move business users. With CompleteCare Accidental Damage Service*,
your system can be protected from the realities of travel, including most bumps, drops, spills and other unintentional damage. This gives your business an extra layer of asset-investment protection you can count on.
Dell ProSupport
Expert support for businesses that need rapid problem resolution for minimal downtime and maximum productivity. With easy access to 24/7 North American-based technical support via phone, e-mail and online chat, you get direct contact with technicians. Our Dell ProSupport helps ensure your business can make the most of technology at all times, giving you a single point of contact for all your service issues.
Recycling
Dell Asset Recovery and Recycling services provide the logistic and disposal capabilities to recover and dispose of owned and/or leased computer equipment in a secure and environmentally safe way. Along with removing identifying tags and labels, the hard drive of each system we recycle is overwritten to help protect the security of your data.
OptiPlexTM Desktops
Coverage may vary per model and offerings may change. View product details for specific model information. Click highlighted terms for a
definition or description.
OptiPlexTM desktop systems come with a 3-year Limited Hardware Warranty*, and Next Business Day On-Site* Service along with 24/7 access to Dell’s small business technical support*
On-Site Service * is designed to deliver convenient and timely warranty repair service at your location to help minimize
downtime and save you time, worry and hassle. Two levels of On-Site Service are available:
- Next Business Day On-Site Service After Remote Diagnosis * can place a Dell-certified technician at your location the
following business day, if necessary, following phone-based troubleshooting.
- Same-Day On-Site Service After Remote Diagnosis * can place a Dell-certified technician at your location within four hours,
to help get your system back in operation as rapidly as possible, if necessary, following phone-based troubleshooting.
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Phone Hardware Warranty Support
Included wall basic and enhanced service plans, Phone Hardware Warranty Support can help ensure timely resolution of hardware-related issues.
This service places Dell support representatives at your disposal 24x7 through a toll-free number.
Extra Services
CompleteCare Accidental Damage Service*
The ultimate service option for on-the-move business users. With CompleteCareTM Accidental Damage Service*, your system can be protected from the realities of travel, including most bumps, drops, spills and other unintentional damage. This gives your business an extra layer of asset-investment protection you can count on.
Dell ProSupport
Expert support for businesses that need rapid problem resolution for minimal downtime and maximum productivity. With easy access to 24/7 North American-based technical support via phone, e-mail and online chat, you get direct contact with technicians. Our Dell ProSupport helps ensure your business can make the most of technology at all times, giving you a single point of contact for all your service issues.
Computrace Complete*
Your data is one of your most valuable assets. Protect it properly with Computrace Complete* from Absolute Software. This powerful software suite can be embedded in OptiPlexTM Desktops, LatitudeTM Notebooks, and Dell PrecisionTM Workstations and Mobile Workstations and works in three critical ways to not only help protect important information, but recover stolen notebooks and help you better track your PCs.
Recycling
Dell Asset Recovery and Recycling services provide the logistic and disposal capabilities to recover and dispose of owned and/or leased computer equipment in a secure and environmentally safe way. Along with removing identifying tags and labels, the hard drive of each system we recycle is overwritten to help protect the security of your data.
Dell PrecisionTM
Workstations
Dell service and support is designed to keep your users up and running and your repair costs low – so you can focus on core
business goals. Choose the options best suited for your business by taking into consideration your workstation applications,
working environments and uptime requirements well into the future. Dell PrecisionTM Workstations are built to last and we
offer options to keep them covered up to 4 years.
Dell Precision comes standard with a 3-year Limited Hardware Warranty* and
Next-Business-Day On-site Service After Remote Diagnosis* plus 24/7 access* to small business trained technicians.
* Support available by phone during business hours and 24/7 by email and chat.
On-site Service After Remote Diagnosis*
On-site Service After Remote Diagnosis* is designed to deliver convenient and timely warranty repair service at your location
to help minimize downtime and save you time, worry and hassle. Two levels of On-Site* Service are available:
- Next Business Day On-Site Service* can place a Dell-certified technician at your location the following
business day, if necessary, following phone-based troubleshooting.
- Same-Day On-Site Service* can place a Dell-certified technician at your location within four hours, to help
get your system back in operation as rapidly as possible, if necessary, following phone-based troubleshooting.
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Extra Services
ComputraceComplete*
Your data is one of your most valuable assets. Protect it properly with Computrace Complete* from Absolute Software. This powerful software suite can be embedded in OptiPlexTM Desktops, LatitudeTM notebooks, and Dell PrecisionTM Workstations and Mobile Workstations and works in three critical ways to not only help protect important information, but recover stolen notebooks and help you better track your PCs.
Recycling
Dell Asset Recovery and Recycling services provide the logistic and disposal capabilities to recover and dispose of owned and/or leased computer equipment in a secure and environmentally safe way. Along with removing identifying tags and labels, the hard drive of each system we recycle is overwritten to help protect the security of your data.
Our service and support coverage can enhance your peace of mind after the sale, help you focus on core business goals and help keep repair costs low.
