Services and Warranties by Product

PowerEdgeTM  SC Servers

PowerEdge Servers

PowerVaultTM  Storage

PowerConnectTM  Switches

PowerEdge SC Servers
Coverage may vary per model and offerings may change. View product details for specific model information. Click highlighted terms for a definition or description.

	Availability of Phone Hardware Warranty Support	Phone Support	Speed of On-Site Service After Remote Diagnosis*
Basic Support (good)	Business-hours 5x10* for lifetime of product	Hardware-only technical support	Next-Business-Day*
Standard NBD Support (better)	7x24 for lifetime of product	Hardware & software technical support	Next-Business-Day*
Standard 4-Hour Support (best)	7x24 for lifetime of product	Hardware & software technical support	Same-Day*

Extra Services
Installation Support Services
Dell provides a comprehensive set of remote and on-site^* installation services for PowerEdge^TM  and PowerEdge^TM  SC servers, PowerVault^TM  storage, and PowerConnect^TM  switches to help reduce the time required to get your system up and running while making efficient use of your employees' time. These installation services help speed up deployment, supply necessary expertise for correct installation and help minimize disruptions to your business.

Training Services Suites
Dell offers comprehensive training and certification programs for Dell hardware and popular software applications. Training can be online or customized to meet your unique requirements.

OpenManage Subscripton
Enroll in OpenManage^TM  Subscription Service for updates of the latest system software available for your PowerEdge servers. This service offers helps you to stay up-to-date with the latest OpenManage features and recommended server systems software, minimize online searches for this information, and reduce version compatibility problems.

Recycling
Dell Asset Recovery and Recycling services provide the logistic and disposal capabilities to recover and dispose of owned and/or leased computer equipment in a secure and environmentally safe way. Along with removing identifying tags and labels, the hard drive of each system we recycle is overwritten to help protect the security of your data.

PowerEdge Servers
Coverage may vary per model and offerings may change. View product details for specific model information. Click highlighted terms for a definition or description.

	Availability of Phone Hardware Warranty Support	Phone Support	Speed of On-Site Service After Remote Diagnosis*	Relationship & Infrastructure
Basic Enterprise Support (good)	5x10* for lifetime of product	Hardware-only technical support	Next-Business-Day*
4Hr 5x10 Basic Enterprise Support (good)	5x10* for lifetime of product	Hardware-only technical support	Next-Business-Day*
Silver Enterprise Support (better)	7x24 for lifetime of product	Hardware & software technical support	Same-Day*	Enterprise Command Center support for dispatch & crisis management
Gold Enterprise Support (best)	7x24 for lifetime of product	Direct access to Enterprise Expert Center specialists for hardware & software support	Same-Day* with emergency dispatch for critical issues	Enterprise Command Center support for dispatch & crisis management; issue resolution supervised by Technical Account Manager(TAM); customer declared severity levels

Extra Services
Installation Support Services
Dell provides a comprehensive set of remote and on-site^* installation services for PowerEdge^TM  and PowerEdge^TM  SC servers, PowerVault^TM  storage, and PowerConnect^TM  switches to help reduce the time required to get your system up and running while making efficient use of your employees' time. These installation services help speed up deployment, supply necessary expertise for correct installation and help minimize disruptions to your business.

Training Services Suites
Dell offers comprehensive training and certification programs for Dell hardware and popular software applications. Training can be online or customized to meet your unique requirements.

OpenManage Subscripton
Enroll in OpenManage^TM  Subscription Service for updates of the latest system software available for your PowerEdge servers. This service offers helps you to stay up-to-date with the latest OpenManage features and recommended server systems software, minimize online searches for this information, and reduce version compatibility problems.

Recycling
Dell Asset Recovery and Recycling services provide the logistic and disposal capabilities to recover and dispose of owned and/or leased computer equipment in a secure and environmentally safe way. Along with removing identifying tags and labels, the hard drive of each system we recycle is overwritten to help protect the security of your data.

PowerVault Storage
Coverage may vary per model and offerings may change. View product details for specific model information. Click highlighted terms for a definition or description.

	Availability of Phone Hardware Warranty Support	Phone Support	Speed of On-Site Service After Remote Diagnosis*	Relationship & Infrastructure
1-Year Basic Plan + 2-Year Parts Delivery	5x10* for lifetime of product	Hardware-only technical support	Next-Business-Day* for year 1; Next-Business-Day parts delivery only for years 2 & 3
Basic Enterprise Support (good)	5x10* for lifetime of product	Hardware-only technical support	Next-Business-Day*
4Hr 5x10 Basic Enterprise Support (good)	5x10* for lifetime of product	Hardware-only technical support	Same-Business-Day*
4Hr 7x24 Basic Enterprise Support (good)	7x24 for lifetime of product	Hardware-only technical support	Same-Day*
Silver Enterprise Support (better)	7x24 for lifetime of product	Hardware & software technical support	Same-Day*	Enterprise Command Center support for dispatch & crisis management
Gold Enterprise Support (best)	7x24 for lifetime of product	Direct access to Enterprise Expert Center specialists for hardware & software support	Same-Day* with emergency dispatch for critical issues	Enterprise Command Center support for dispatch & crisis management; issue resolution supervised by Technical Account Manager(TAM); customer declared severity levels

Extra Services
Installation Support Services
Dell provides a comprehensive set of remote and on-site^* installation services for PowerEdge^TM  and PowerEdge^TM  SC servers, PowerVault^TM  storage, and PowerConnect^TM  switches to help reduce the time required to get your system up and running while making efficient use of your employees' time. These installation services help speed up deployment, supply necessary expertise for correct installation and help minimize disruptions to your business.

Training Services Suites
Dell offers comprehensive training and certification programs for Dell hardware and popular software applications. Training can be online or customized to meet your unique requirements.

OpenManage Subscripton
Enroll in OpenManage^TM  Subscription Service for updates of the latest system software available for your PowerEdge servers. This service offers helps you to stay up-to-date with the latest OpenManage features and recommended server systems software, minimize online searches for this information, and reduce version compatibility problems.

Recycling
Dell Asset Recovery and Recycling services provide the logistic and disposal capabilities to recover and dispose of owned and/or leased computer equipment in a secure and environmentally safe way. Along with removing identifying tags and labels, the hard drive of each system we recycle is overwritten to help protect the security of your data.

PowerConnect Switches
Coverage may vary per model and offerings may change. View product details for specific model information. Click highlighted terms for a definition or description.

	Availability of Phone Hardware Warranty Support	Phone Support	Speed of On-Site Service After Remote Diagnosis*	Relationship & Infrastructure
Parts Delivery	5x10* for lifetime of product	Basic technical support queue	Next-Business-Day* parts delivery only
Same-Day Parts Delivery	7x24 for lifetime of product	Basic technical support queue	Same-Day* parts delivery only
Basic Enterprise Support (good)	5x10* for lifetime of product	Basic technical support queue	Next-Business-Day*
4Hr 5x10 Basic Enterprise Support (good)	5x10* for lifetime of product	Basic technical support queue	Same-Business-Day*
4Hr 7x24 Basic Enterprise Support (good)	7x24 for lifetime of product	Basic technical support queue	Same-Day*
Silver Enterprise Support (better)	7x24 for lifetime of product	Direct access to level 2 server and storage analyst	Same-Day*	Enterprise Command Center access
Gold Enterprise Support (best)	7x24 for lifetime of product	Direct access to Gold Enterprise Expert Center	Same-Day* with emergency dispatch for critical issues	Enterprise Command Center access; issue resolution supervised by Technical Account Manager

Extra Services
Installation Support Services
Dell provides a comprehensive set of remote and on-site^* installation services for PowerEdge^TM  and PowerEdge^TM  SC servers, PowerVault^TM  storage, and PowerConnect^TM  switches to help reduce the time required to get your system up and running while making efficient use of your employees' time. These installation services help speed up deployment, supply necessary expertise for correct installation and help minimize disruptions to your business.

Training Services Suites
Dell offers comprehensive training and certification programs for Dell hardware and popular software applications. Training can be online or customized to meet your unique requirements.

OpenManage Subscripton
Enroll in OpenManage^TM  Subscription Service for updates of the latest system software available for your PowerEdge servers. This service offers helps you to stay up-to-date with the latest OpenManage features and recommended server systems software, minimize online searches for this information, and reduce version compatibility problems.

Recycling
Dell Asset Recovery and Recycling services provide the logistic and disposal capabilities to recover and dispose of owned and/or leased computer equipment in a secure and environmentally safe way. Along with removing identifying tags and labels, the hard drive of each system we recycle is overwritten to help protect the security of your data.