Introducing Dell ProSupport
Professional, proactive and proven support services designed to address the technology challenges you face today.
Dell ProSupport starts with the Dell ProSupport for IT service model designed for IT professionals like you. Dell ProSupport for IT provides:
- 7x24 Direct access to Dell Expert Centers
- Fast-track dispatch for Dell-certified technicians
- Escalation management through Dell’s Global Command Centers
Next, Dell ProSupport Options align to the way you use technology – rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to reduce the risk and complexity of managing your infrastructure.
|SPEED OF RESPONSE||PROTECTION||PREMIUM PROACTIVE|
|Specialised Onsite Options - Allows you to augment your daily IT management or tap into specific technical expertise for critical projects when needed. |
|CompleteCover™ Accidental Damage Service* - Repairs or replaces accidentally damaged systems.|
Keep Your Hard Drive* - Enables you to control your sensitive data by retaining your hard drive and helps you comply with current data privacy regulations to help mitigate risks associated with regulatory or civil liabilities.
|Enterprise-Wide Contract – Provides enhanced proactive capabilities through: |
- Designated Service Delivery Manager
- Performance benchmarking and custom reporting
- Planning and assessments
Our end-to-end deployment services are designed to simplify and accelerate the customisation and utilisation of your new systems. Dell Deployment Services include everything from order consolidation to coordination of deployment resources.Learn moreClient Migration and Deployment
Dell Managed Deployment Services are for customers who need a complete, end-to-end deployment solution. Managed deployments are useful within complex logistical environments which require a single point of contact.Learn moreCustom Factory Integration
Dell offers custom factory integration services to help accelerate your system deployments. We can perform a range of services such as custom configuration, consolidation, and integration in our factory so that you can deploy your systems right out of the box. Learn moreImageDirect
ImageDirect is a web-based, hosted image management service that enables customers to easily create, manage, and load custom images for Dell commercial client systems. Learn moreInstallation Services
Dell provides streamlined standard installation services so you can easily choose the specific package that quickly gets new systems into the workspace and old systems out.Advanced Configuration Services
With Advanced Configuration Services (ACS), you can save time and resources by selecting various settings during the purchase process. You can choose to partition your hard drive; select boot order; change BIOS settings; and modify various standard software configuration settings.Microsoft Windows Vista Assessment and Dell Deployment
Dell can help you assess your PC deployment process and recommend ways in which you can improve efficiency, reduce complexity, and maximise the return on your IT investment.
Asset Recovery Services
Asset Recovery Services offers safe and environmentally-appropriate disposal solutions for outdated or end-of-life IT assets. This service includes transportation, flexible logistics, equipment processing, detailed data security and environmental reports at an affordable price.
Dell offers comprehensive training services which include hardware and software training, as well as PC skills and professional development classes. Our flexible approach allows you to tailor classes to the needs and busy schedules of your employees with instructor led classrooms or virtual courses, and even self-directed on-line options. Dell training can help improve system reliability, maximise productivity, and reduce end user requests and downtime.