Tier 2 Solution Station Phone Support is like a friend who can answer your “how-to” questions about software and popular electronics. Our agents are trained to answer your networking and internet “how-to” questions and get you setup and configured using clear directions or performing a remote takeover of your system using DellConnect*, if applicable. The Tier 2 Solution Station** Phone Support includes help with one of the following options:
The Tier 2 Phone Support service is telephone-based support for everything from wireless/networking setup to configuring the peripherals and software.
Call 1-866-508-6719 to use this single incident service to answer your networking and internet “how to” questions. Our agents provide answers in clear, non-technical language which is ideal for small businesses or busy people who want the convenience of having their questions answered quickly and easily.
* DellConnect not used for all incidents. Internet connection required. Go online for details at www.dell.com/dellconnect.
** SOLUTION STATION PHONE SUPPORT SERVICE: See www.dell.com/servicecontracts for terms and conditions. Phone based troubleshooting and how-to questions only; onsite assistance, repair services or parts not covered; subject to change.